Senior IT Operations & Incident Lead

Banco Santander SA; Gloucester; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Flexible benefits

Pension

Private healthcare

Holiday entitlement

Career progression

Recognition program

Job summary

Santander UK (TSB) is seeking a Senior Operations Analyst to monitor core services and drive observability improvements in Edinburgh on a 12-month fixed-term contract. You will triage incidents, coordinate recovery, and work with IT Operations & supplier teams to minimise disruption.

Ideal candidates bring hands-on monitoring across applications, infrastructure and networks, with ITIL knowledge, strong problem solving, and clear stakeholder communication.

Qualifications

• Experience with monitoring including application services, microservices, infrastructure, middleware, networking & mainframe batch.
• Excellent problem-solving abilities to address incidents and service situations.
• Effective communication to liaise with stakeholders and coordinate recovery teams.
• Proficiency in ITIL service operation processes (operations, incident and problem management).
• Understanding of IT operations and infrastructure (network, server, application layers).
• Knowledge of change management processes to minimise recurrence.
• Previous exposure to banking services (digital banking, ATM, mainframe, Citrix, payments).

Responsibilities

• Monitor bank's core services and develop observability to maximise availability.
• Triage and respond to anomalies to ensure applications, systems, infrastructure remain available.
• Engage with IT and business stakeholders and IT suppliers to coordinate recovery.
• Provide leadership within IT Operations, acting as lead support for a team of analysts.

Skills

Monitoring expertise

Problem solving

Communication

ITIL knowledge

IT operations understanding

Change management understanding

Banking services exposure

Job description

Santander UK (TSB) is seeking a Senior Operations Analyst to monitor core services and drive observability improvements in Edinburgh on a 12-month fixed-term contract. You will triage incidents, coordinate recovery, and work with IT Operations & supplier teams to minimise disruption.

Ideal candidates bring hands-on monitoring across applications, infrastructure and networks, with ITIL knowledge, strong problem solving, and clear stakeholder communication.