IT Incident Analyst X 6

Adecco Portugal; Inverness; On-site; GBP 29,000 - 35,000; Full time

Job summary

Inverness IT Incident Analyst role requiring on-site presence. You will join a fast-paced IT Operations team, monitor alerts, coordinate technical teams and suppliers, manage escalations and ensure incidents are prioritised and resolved while keeping stakeholders informed throughout the life cycle.

The position offers up to £32,000 plus shift allowance with a pattern of 4 nights on, 4 nights off, 4 days on, 4 days off. This is a hands-on role dedicated to maintaining service availability.

Qualifications

• Experience in Incident Management, IT Operations or Service Desk.
• Strong incident escalation and prioritisation skills.
• Excellent stakeholder communication.

Responsibilities

• Monitor alerts, events and incidents, assess impact and ensure action is taken.
• Coordinate with technical teams, suppliers, and stakeholders to manage incidents and service disruptions.
• Drive incident progression, ensuring timely escalation and resolution of issues.
• Maintain accurate records and provide clear operational updates and shift handovers.
• Identify emerging risks, service impacts, and recurring issues, escalating where required.
• Support continuous service improvement by identifying trends and process enhancements.

Skills

Incident Management

Stakeholder comms

Monitoring & escalation

Job description

IT Incident Analyst x6

Inverness (onsite 5 days per week)

Up to £32,000 + shift allowance

Shift Pattern: 4 nights on, 4 nights off, 4 days on, 4 days off.

We are seeking an experienced Incident Analyst to join a fast-paced IT Operations team, providing operational oversight and incident coordination across critical services. You will be responsible for monitoring operational alerts, coordinating technical teams and suppliers, managing escalations, and ensuring service disruptions are effectively prioritised and resolved. You will play a key role in maintaining service availability while providing clear communication to stakeholders throughout the incident life cycle.

Key Responsibilities

• Monitor alerts, events, and incidents, assessing impact and ensuring appropriate action is taken.
• Coordinate with technical teams, suppliers, and stakeholders to manage incidents and service disruptions.
• Drive incident progression, ensuring timely escalation and resolution of issues.
• Maintain accurate records and provide clear operational updates and shift handovers.
• Identify emerging risks, service impacts, and recurring issues, escalating where required.
• Support continuous service improvement by identifying trends and process enhancements.

Skills & Experience

• Experience within Incident Management, IT Operations, Service Desk, Technical Support, or a similar operational environment.
• Strong understanding of Incident Management, Event Monitoring, and escalation processes. Ability to assess priorities, make decisions under pressure, and coordinate responses to critical incidents.
• Excellent stakeholder communication and relationship management skills.
• Strong analytical and problem-solving abilities.
• Experience using ticketing systems, monitoring tools, and Microsoft Office applications.