Senior IT Infrastructure Escalation Engineer (Remote)

Apogee; Maidstone; Hybrid; GBP 35,000 - 60,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank holidays

Enhanced family-friendly benefits

2 paid days off for voluntary work

Staff Reward Scheme

Life assurance 4 x salary

Sponsorship for professional development

Employee Assistance Programme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

Job summary

Apogee is seeking a skilled 3rd Line Support professional to address complex technical issues and support client IT infrastructure. You will be a key escalation point for incidents, ensuring service stability and client satisfaction.

This role offers a blend of technical engagement and customer interaction, with opportunities for professional development and flexible working options, including work-from-home arrangements.

Join Apogee to be part of a progressive organization that values integrity, inclusivity, and personal growth.

Qualifications

• Hands-on experience with infrastructure support and maintenance.
• Strong problem-solving and customer interaction skills.
• Willingness to engage in ongoing learning and technical development.

Responsibilities

• Act as escalation point for complex technical incidents.
• Maintain and support customer IT infrastructure.
• Produce and maintain technical documentation.
• Support infrastructure projects and client onboarding.
• Engage directly with customers professionally.

Skills

Microsoft 365 and Azure services

Microsoft Endpoint Manager (SCCM) and Intune

Windows 10 and 11 enterprise environments

Windows Server environments

Virtualisation technologies

Hybrid Active Directory

Networking fundamentals

Exposure to enterprise security practices

Job description

Apogee is seeking a skilled 3rd Line Support professional to address complex technical issues and support client IT infrastructure. You will be a key escalation point for incidents, ensuring service stability and client satisfaction.

This role offers a blend of technical engagement and customer interaction, with opportunities for professional development and flexible working options, including work-from-home arrangements.

Join Apogee to be part of a progressive organization that values integrity, inclusivity, and personal growth.