IT Systems Support Engineer

Apogee; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday

Life assurance 4 x salary

Employee Assistance Programme

Discounted Gym Membership

Free flu vaccinations

Job summary

Apogee is seeking a skilled IT Systems Support Engineer to tackle complex technical challenges and enhance service quality. This role allows you to resolve escalated incidents and collaborate with various internal teams.

The ideal candidate will have experience as a 2nd Line Engineer, strong ITSM experience, and a keen interest in technology automation. Enjoy flexible working options and a generous benefits package, including 33 days holiday and professional development support.

Qualifications

• Experience in a 2nd Line IT Support role.
• Strong ITSM and ticket management experience.
• Proven ability to resolve technical issues end-to-end.

Responsibilities

• Own and resolve escalated incidents and service requests.
• Troubleshoot complex issues across servers and infrastructure.
• Act as a key escalation point for the Service Desk.

Skills

2nd Line IT Support experience

ITSM and ticket management

Technical issue resolution

Windows environments knowledge

Microsoft Entra ID experience

Troubleshooting skills

Microsoft Azure knowledge

Monitoring tools experience

Scripting (PowerShell, Python)

Tools

FreshService

Job description

JOB DETAILS

At Apogee Corporation, we are redefining workplace technology - and we are looking for a skilled IT Systems Support Engineer to join our team and take ownership of complex technical challenges.

If you are an experienced 2nd Line Engineer who enjoys solving problems end-to-end and making a real impact on service quality, this role offers the opportunity to step beyond routine support and influence how IT services are delivered.

What You Will Do

• Own and resolve escalated incidents and service requests via FreshService
• Troubleshoot complex issues across servers, systems, and infrastructure
• Act as a key escalation point for the Service Desk
• Manage tickets through to resolution within SLA targetsSupport core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networking
• Assist with ticket triage during high-volume periods
• Collaborate with internal teams and external suppliers
• Contribute to service improvement and problem management initiatives

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.

SKILLS AND EXPERIENCE REQUIRED

• Experience in a 2nd Line IT Support role
• Strong ITSM and ticket management experience - FreshService is a plus
• Proven ability to resolve technical issues end-to-end
• Solid knowledge of Windows environments and user support
• Experience with Microsoft Entra ID / identity management
• Strong troubleshooting and communication skills
• Microsoft Azure or other cloud platforms
• Monitoring or endpoint management tools
• Scripting (PowerShell, Python)

We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.

This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately.

BENEFITS

• Flexible working options
• 33 days holiday including bank holidays
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes