Remote IT Service Desk Engineer — Flexible Hours

Apogee; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday

Enhanced family friendly benefits

2 paid days off for voluntary work

Staff Reward Scheme

Life assurance 4 × salary

Sponsorship for professional development

Employee Assistance Programme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

Job summary

Apogee is looking for a Service Desk Engineer in the United Kingdom. This role is ideal for those who enjoy helping people and solving IT issues, providing support in a fast-paced environment.

Responsibilities include being the first point of contact for IT incidents, logging and prioritizing tickets, and supporting Windows 11 systems. The position offers flexible working options, including remote work, alongside a comprehensive benefits package.

Qualifications

• Genuine interest in IT and a desire to build a career in support.
• Basic understanding of IT support environments or help-desk processes.
• Familiarity with Windows and everyday technology.

Responsibilities

• Act as the first point of contact for IT incidents and service requests.
• Log, categorise, and prioritise tickets accurately using FreshService.
• Resolve issues at first contact where possible, escalating when needed.

Skills

Interest in IT

Basic IT support understanding

Familiarity with Windows

Strong communication skills

Organizational skills

Problem-solving approach

Job description

Apogee is looking for a Service Desk Engineer in the United Kingdom. This role is ideal for those who enjoy helping people and solving IT issues, providing support in a fast-paced environment.

Responsibilities include being the first point of contact for IT incidents, logging and prioritizing tickets, and supporting Windows 11 systems. The position offers flexible working options, including remote work, alongside a comprehensive benefits package.