Field IT Service Engineer

TieTalent; Willenhall; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Holiday and maternity pay above statutory entitlements

Outstanding training and development

Generous staff discount in SPAR stores

Company Pension Scheme

Wellbeing support

Job summary

A recruiting firm in Willenhall seeks a Field IT Service Engineer to manage EPOS hardware installations and provide IT support. The ideal candidate should possess excellent communication skills and experience in IT fault finding. This role offers a competitive salary, training, and development in a supportive environment, with generous perks including paid breaks and wellbeing support.

Qualifications

• Excellent communication skills and the ability to build strong working relationships.
• IT fault finding experience/skills are essential.
• Basic numeracy and literacy skills required.

Responsibilities

• Install new EPOS hardware, including data cabling where appropriate.
• Ensure personal availability at all times within defined territory.
• Support the Helpdesk team as required.

Skills

Communication skills

IT fault finding

Basic numeracy and literacy

Education

Electrical qualification (preferred)

Tools

Data cabling knowledge

Job description

Overview

Field IT Service Engineer role at TieTalent. Field-based position located in Willenhall, West Midlands, covering the South Wales area. Salary: Competitive. Hours: Monday–Friday, 9:00 am–5:30 pm, plus weekend on a rota; 40 hours per week (part‑time option available). Company van and equipment supplied.

Responsibilities

• Install new EPOS hardware, including data cabling where appropriate


• Install and deploy systems using correct and documented procedures


• Provide EPOS operational standards advice via telephone, modem, best practice and/or training


• Ensure personal availability at all times within defined territory(s)


• Maintain adequate spares availability at all times within defined territory(s)


• Ensure that all aspects of the build and repair process are followed at all times


• Ensure all areas of the repair centre and vehicles are clean and in a workable state at all times


• Compliance that all deployed/repaired systems are asset tracked and assigned to the correct customer


• Ensure non‑EPOS PC‑based ordering systems are supported and available at all times


• Support the Helpdesk team as required


• General administration duties


• Communicate observations of future potential issues which may arise from any IT system

Qualifications

• Basic numeracy and literacy skills


• An Electrical qualification is preferred but not essential


• Knowledge of structured data cabling is preferred


• Excellent communication skills and the ability to build strong working relationships


• IT fault finding experience/skills (essential)

About Us

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward‑thinking family‑owned business began life in 1917 and now operates across multiple divisions in retail, food service and wholesale distribution.

What’s in it for you?

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements


• Develop your skills in a supportive and diverse culture


• Outstanding training and development


• Hands‑on experience in a high‑volume, fast paced environment


• Generous staff discount in SPAR stores (excludes Alcohol & Cigarettes)


• Proactive promotion of internal candidates


• Paid breaks


• Free tea & coffee


• Early access to pay through ‘EarlyPay’


• 24/7 access to payslips and rotas via HR/Payroll portal


• Wellbeing support – emotional support, counselling, legal and financial advice


• Company Pension Scheme


• NEST pension


• Company life insurance worth 1x annual salary and 6x annual salary with Company Pension Scheme


• Cycle to work — bicycle purchase scheme


• Long service awards

Inclusive environment: Disability Confident committed employer with a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

You may also have experience in the following roles: Maintenance Engineer, Field Service Engineer, Mobile Engineer, IT Engineer, IT Technician, IT Support Technician, Technical Support Specialist, IT Support Analyst, Technical Support Engineer, etc.