IT Technical Delivery Manager

Thomas Search; Tidworth; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual Leave 25 days

Contributory Pension Plan (up to 6%)

Life assurance

Private medical + dental

Gym discounts

Employee assistance program

Employee portal discounts

Reward and recognition

Job summary

Thomas Search is recruiting for an IT Infrastructure Manager to oversee and evolve the organisation's IT strategy from Tidworth, Wiltshire. You will deputise the Head of IT, design secure, cost-effective technology solutions and manage infrastructure, cloud services and third-party partners.

You will lead major incident response, disaster recovery, vulnerability management and continual service improvement, while driving stakeholder engagement and delivering measurable business benefits.

Qualifications

• ITIL awareness and Microsoft certification or equivalent.
• Experience engaging stakeholders in technology change and delivering measurable business benefits.
• Excellent communication, customer-focused mindset, and ability to motivate delivery teams.

Responsibilities

• Design, architect and deliver secure, cost-effective technology solutions aligned to business needs.
• Manage IT infrastructure, platforms, connectivity and cloud services to ensure availability, performance and security.
• Act as project manager and change manager, ensuring best-practice delivery and excellent customer experience.
• Manage third-party suppliers and service partners for value, security and contractual compliance.
• Responsible for major incidents, disaster recovery, vulnerability management and continual service improvement.

Skills

ITIL

Microsoft cert.

Stakeholder mgmt

Project mgmt

Communication

Leadership

Security best practices

Tools

Azure

Cloud platforms

Job description

Our client is an award-winning support services organisation providing key Infrastructure, Construction & Facilities Management support across a large and diverse portfolio of commercial and industrial government assets. As one of the largest PFI contracts within the UK you will have the opportunity to support the UK Armed Forces over a long-term contract period.

Located from Tidworth, Wiltshire, you will be part of the central business services function leading organisation wide information technology services.

Support the Head of IT in developing and maintaining the IT strategy and deputise when required. Design, architect and deliver secure and cost-effective technology solutions aligned to business needs. Manage IT infrastructure, platforms, connectivity and cloud services to ensure availability, performance and security. Act as project manager and change manager, ensuring best practice delivery and excellent customer experience. Manage third-party suppliers and service partners to ensure value, security and contractual compliance. Responsible for major incident, disaster recovery, vulnerability management and continual service improvement.

Qualifications & Experience:

• ITIL awareness, Microsoft certification, strong technical expertise and project management experience or qualification.
• Experience engaging stakeholders in technology change, delivering IT platforms with measurable business benefit, and providing technical delivery and support across infrastructure, service and security.
• Excellent communication and interpersonal skills, a customer-focused mindset, strong planning and problem-solving ability, and be a strong team player, comfortable with motivating and delivering through others.

Benefits:

• Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday
• Pension Plan: Contributory Company Pension Plan matched up to 6%
• Insurance: Individual life assurance and personal accident cover
• Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets
• Reward and Recognition: Celebrate outstanding achievements
• Employee Assistance Program: Funded program with onsite mental health first aiders

Work Pattern:

• Location: Tidworth, Wiltshire.
• 37.5 hours per week with option to work from home 2 days per week