Senior IT Engineer (Onsite) – MSP: Networking & Projects

Ocho People Ltd.; Bangor; On-site; GBP 35,000 - 40,000; Full time

Job summary

Ocho People Ltd. in Bangor is seeking an IT Engineer to join on-site, helping escalations, projects and client onboarding across Ireland.

You will own escalated tickets, deliver end-to-end deployments, configure networks, firewalls and Microsoft 365, with occasional travel. The role grows with the business and offers hands-on, varied work. You will join a small, collaborative MSP team that values practical, reliable delivery and client trust.

Qualifications

• 3+ years of hands-on IT support experience.
• Experience in an MSP or multi-client environment is advantageous.
• Solid knowledge of networking and switching fundamentals is essential.
• Experience configuring and supporting firewalls is essential.
• Strong troubleshooting skills and ability to work independently are essential.
• Good communication skills and a professional, client-friendly manner are essential.
• Full driving licence and willingness to travel to client sites across Ireland are essential.
• Microsoft 365 administration experience covering configuration, licensing and troubleshooting is a strong advantage.
• Hyper‑V virtualization experience is desirable.
• Experience delivering technical projects such as server builds, client onboarding or infrastructure rollouts is desirable.

Responsibilities

• Own escalated support tickets that require deeper technical problem-solving.
• Deliver smaller technical projects end to end, including client onboarding and server builds.
• Manage and troubleshoot networking and switching environments across client sites.
• Administer and support Microsoft 365 environments, including configuration and licensing.
• Configure and support firewalls and security infrastructure across client environments.
• Support and maintain Hyper‑V virtualised environments where needed.
• Communicate clearly with clients, both on-site and remotely, to keep them informed.

Skills

IT support

Networking

Firewalls

Microsoft 365

Hyper-V

Project delivery

Tools

Hyper-V

Microsoft 365 Admin

Job description

Ocho People Ltd. in Bangor is seeking an IT Engineer to join on-site, helping escalations, projects and client onboarding across Ireland.

You will own escalated tickets, deliver end-to-end deployments, configure networks, firewalls and Microsoft 365, with occasional travel. The role grows with the business and offers hands-on, varied work. You will join a small, collaborative MSP team that values practical, reliable delivery and client trust.