Senior IT End User Computing Engineer - Circle Health Group

Circle Health Group; Glasgow; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Staff discounts and wellbeing support

Training and development opportunities

Job summary

Circle Health Group is seeking an EUC Engineer to provide day-to-day guidance, workload coordination and support for EUC services across the group, remotely and on-site at Hillington, Glasgow with travel for training.

This full-time role covers Windows devices, Microsoft 365, Active Directory, patching and virtualization, with a 37.5-hour week, shift rotation 8-4, 9-5, 10-6, and a salary of up to £50,000 per year plus a range of benefits.

Qualifications

• At least five years’ experience within End User Computing or a similar role.
• Strong experience across EUC technologies including Windows devices and AD/365.
• Experience with image design and deployment technologies.
• Experience with patching technologies and vulnerability remediation.
• Ability to coordinate EUC engineers, suppliers or MSPs.
• Excellent communication skills and professional service mindset.
• Willingness to travel nationwide and support out-of-hours activity.

Responsibilities

• Provide day-to-day guidance, workload coordination, coaching and support for EUC Engineers.
• Develop technical capability and ownership across the team and assist on complex incidents.
• Support day-to-day operation and maintenance of EUC services remotely and on-site.
• Own complex break-fix issues, service requests, upgrades and device lifecycle activity.
• Ensure activities progress within SLAs with documentation and testing.
• Maintain configuration management across EUC devices and services.
• Provide technical support across Windows devices, M365, AD, endpoint management and more.
• Coordinate third-party suppliers and MSPs involved in EUC service delivery.

Skills

EUC Engineering

Team Coordination

Technical Support

Incident Handling

Communication Skills

Tools

Windows OS

Active Directory

Microsoft 365

Group Policy

Patch Management

Virtualisation

Job description

Full Time - Permanent

Location: Hillington, Glasgow (Must be able to travel to offices for training)

Salary: Up to £50,000.00 per annum

This is a full time role for 37.5 hours a week. The role holder will be required to cover a shift rotation: 8-4, 9-5, 10-6.

Duties Of This Role Include

• You provide day-to-day guidance, workload coordination, coaching and support for EUC Engineers, ensuring work is appropriately prioritised and delivered to agreed standards.
• You help develop technical capability, consistency and ownership across the team, providing support on more complex incidents and operational issues.
• You support the day-to-day operation and maintenance of EUC services across Circle Health Group, both remotely and on-site.
• You take ownership of complex break-fix issues, service requests, upgrades, device lifecycle activity and general EUC platform health.
• You ensure support and maintenance activities are progressed within agreed SLAs, with clear documentation, testing and communication.
• You maintain effective configuration management across EUC devices, applications, builds and associated services, ensuring records and documentation remain accurate and current.
• You provide technical support across Windows devices, Microsoft 365, Active Directory, endpoint management, application deployment, mobile device management, virtualisation, remote access and associated EUC technologies.
• You coordinate third-party suppliers and managed service providers involved in EUC service delivery, ensuring clear ownership and timely progression of issues.

Applicants Should Meet The Following Criteria

• At least five years’ experience within End User Computing, desktop support or a similar role in a medium or large organisation.
• Strong experience across EUC technologies including Windows devices, Active Directory, Microsoft 365, Group Policy, endpoint management, mobile device management, virtualisation and networking.
• At least three years’ experience with image design and deployment technologies.
• At least three years’ experience with Microsoft and third-party patching technologies.
• Some experience contributing to platform or solution design.
• Experience coordinating EUC Engineers, suppliers or managed service providers.
• Experience supporting configuration management, vulnerability remediation, patching and compliance reporting.
• Excellent verbal and written communication skills with strong problem-solving ability.
• Experience working within a professional, service-focused IT environment.
• Ability to manage confidential and sensitive information appropriately.
• Flexibility to travel nationwide and support out-of-hours activity where required.

Salary & Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeingEmployee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy