Clinical Application Specialist

Circle Health Group; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Private Healthcare

25 days holiday + bank holidays

Friends & Family Hospital Discounts

Family Friendly policies

Life insurance

Wellbeing resources

Employee recognition programmes

Job summary

Circle Health Group is hiring a Clinical Application Specialist for a remote, full-time role (37.5 hours per week). The role supports clinically facing IT applications, provides 3rd line support, and enhances clinical systems to improve patient care and workflow efficiency.

You will work with clinicians and IT teams, participate in workshops, and help maintain security and performance of applications. Competitive salary and comprehensive benefits are offered.

Qualifications

• 3+ years of experience supporting clinically facing IT applications in large organisations.
• 2+ years in service delivery and building 3rd party supplier relations.
• Knowledge of data protection, information security and information governance.
• Excellent interpersonal skills with a strong customer and team-working ethos.
• Strong analytical and problem-solving skills with data analysis and reporting.
• Ability to translate highly technical documents for non-technical colleagues.

Responsibilities

• Contribute to strategies to enhance and replace clinical applications to improve workflow efficiency and patient care.
• Provide 3rd line support for clinical IT applications where 2nd line cannot resolve.
• Perform ongoing maintenance to ensure stability, performance and security of clinical applications.
• Cultivate relationships with clinical stakeholders to understand needs and pain points.
• Conduct workshops, focus groups and interviews to gather requirements and validate solutions.
• Contribute to service reviews, performance assessments and root cause analyses.
• Collaborate with internal IT teams, external vendors and clinical stakeholders to drive improvements.
• Foster a culture of knowledge sharing within the team and with clinical users.

Skills

Clinical IT support

Stakeholder relationships

Service delivery

Job description

Clinical Application Specialist
Remote
37.5 Hours & Permanent

Salary: Up to £50,000 per year (depending on level of experience, training and qualification)

Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Clinical Application Specialist to join their team of staff in the Group IT department.

This is a full-time role for 37.5 hours a week.

Duties of the role:

• You contribute to strategies to enhance and replace clinical applications to improve workflow efficiency, improve patient care outcomes, and drive innovation in clinical operations through the effective use of technology.
• You provide a 3rd Line support for clinical IT applications where expertise and knowledge are needed to resolve more complex issues or troubleshooting where 2nd line are not able to resolve.
• You perform ongoing maintenance activities to ensure the stability, performance, and security of clinical applications. Continuously optimise applications to meet changing business needs and technological advancements.
• You cultivate strong relationships with clinical stakeholders, including physicians, nurses, administrators, and other healthcare professionals, to understand their needs, priorities, and pain points.
• You conduct workshops, focus groups, and interviews to gather requirements and validate solutions, bridging the gap between clinical end-users and IT Teams to improve systems.
• You contribute to regular service reviews, performance assessments, and root cause analyses to identify trends, patterns, and opportunities for service enhancement and optimization.
• You collaborate closely with internal IT teams, external vendors, and clinical stakeholders to resolve issues, address challenges, and drive continuous improvement across all facets of clinical application management.
• You foster a culture of knowledge sharing within the team and to clinical users.

Applicants should meet the following criteria:

• You have strong (3+ years)experience in supporting clinically facing IT applications withinlarge(~£250M+annual revenue,5,000+ end-users, 20+ different locations)organisations.
• You have good (2+ years) experience in service delivery of the IT environment and building 3rd party supplier relations.
• You have good, up to date knowledge of relevant legislation including data protection, information security and information governance.
• You have excellent interpersonal skills and a strong customer and team working ethos, able to build and maintain good, effective working relationships across IT End-Users, Clinicians, Managers, IT team and 3rd Parties.
• You have strong, demonstrable analytical and problem-solving skills with data analysis and reporting using pre-built tools.
• You have ability to explain/translate highly technical documents to non-technical colleagues.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

Circle National Enquiry Centre - Glasgow, Head Office - Central London