Receptionist - Circle Health Group

Circle Health Group; Glasgow; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday per year + bank hols

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Job summary

Circle National Enquiry Centre in Glasgow is seeking a Receptionist to greet patients, visitors and staff and keep the front desk running smoothly. This is a full-time, 37.5-hour-per-week role with a permanent contract.

The role involves handling enquiries, providing information and directions, and maintaining confidentiality while working with multiple departments to ensure an excellent patient experience.

Qualifications

• Previous experience in a reception, customer service or administrative role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-focused approach.
• Excellent organisational and administrative skills with attention to detail.
• Proficiency in IT systems including Outlook, Word, Excel and Teams.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Create a warm, welcoming, and professional environment for patients, visitors and staff.
• Greet and assist patients and visitors, responding to enquiries and providing information and directions.
• Maintain effective communication with departments to support reception and administrative services.
• Act as a point of contact for facilities teams and external visitors, ensuring enquiries are managed efficiently.
• Maintain confidentiality and Data Protection standards at all times.
• Promote and maintain a professional image of Circle Health Group and deliver excellent customer service.

Skills

Communication skills

Customer service

Interpersonal skills

Organizational skills

Ability to work under pressure

Discretion and confidentiality

IT literacy

Tools

Outlook

Word

Excel

Teams

IT systems

Job description

Receptionist

Circle National Enquiry Centre - Glasgow

Circle National Enquiry Centre in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

37.5 Hours & Permanent

Salary: £24,947.00 per year

Overview

We have an opportunity for a Receptionist to join their team of staff.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties Of This Role Include

• You create a warm, welcoming and professional environment for all patients, visitors, colleagues and external stakeholders.
• You greet and assist patients and visitors, responding to enquiries and providing clear information, directions and guidance as required.
• You maintain effective communication with departments and stakeholders to support the smooth running of reception and administrative services.
• You act as a point of contact for facilities teams, contractors and external visitors, ensuring enquiries and requests are managed efficiently.
• You maintain confidentiality and Data Protection standards at all times, ensuring patient, employee and company information is handled securely and appropriately.
• You promote and maintain a professional image of Circle Health Group, demonstrating excellent customer service in every interaction.

Applicants Should Meet The Following Criteria

• Previous experience in a reception, customer service or administrative role.
• Excellent verbal and written communication skills, with the ability to build positive relationships with patients, visitors and colleagues.
• Strong interpersonal skills, demonstrating professionalism, empathy and a customer-focused approach.
• Excellent organisational and administrative skills with strong attention to detail.
• Ability to prioritise workload, manage competing demands and meet deadlines in a busy environment.
• Proficiency in IT systems and Microsoft Office applications, including Outlook, Word, Excel and Teams.
• Ability to exercise discretion and maintain confidentiality when handling sensitive information.
• Ability to remain calm, professional and effective when working under pressure or managing challenging situations.
• Experience handling sensitive and confidential information with integrity, professionalism and discretion.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles… and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy