Senior IT Client Services Lead - Hedge Fund, Hybrid/WFH

Client Server Limited; Greater London; On-site; GBP 85,000 - 100,000; Full time

Benefits offered by this job

Life Assurance

Critical Illness cover

Enhanced Paternity package

Adoption Assistance

Charitable fund raising matching

Job summary

Client Server Limited in London is seeking a senior IT Client Services Analyst to provide 1st and 2nd line support in a fast-paced trading environment, including traders and VIPs. The role combines hands-on technical work with leadership and project delivery.

You will mentor colleagues, work with 3rd line teams, and drive major IT rollouts across the UK and international offices, with a hybrid work setup and shifts from 7am to 6pm.

Qualifications

• Computer Science degree plus industry certifications.
• Senior desktop support/IT operations in finance or trading environments.
• Strong knowledge of Windows, Office 365, Azure/Entra, Intune and AD.
• Familiar with Bloomberg and trading apps like Fidessa/Tradeweb/Citi Velocity.
• Experience with ServiceNow, Cisco telephony, Exchange, and networking basics.
• PowerShell scripting with Python and basic Linux.

Responsibilities

• Own 1st and 2nd line incidents and requests, with escalations to 3rd line.
• Collaborate with 3rd line teams on complex issues and run large IT rollouts.
• Act as technical lead and mentor to analysts, developing team capabilities.
• Escalate IT issues across non-US locations in the absence of the IT Client Services Manager.
• Support shifts on a 7am–6pm weekly rota, with on-site London office involvement.

Skills

CompTIA A+

Network+

Security+

Microsoft MCP/MCSA/MCSE

ITIL

Agile certification

Windows 10/11

Office 365

Azure/Entra

Intune

Active Directory

Citrix Workspace/XenDesktop

VMware

Bloomberg

Fidessa

Tradeweb

Citi Velocity

ServiceNow

Cisco IP telephony

Exchange administration

DHCP

DNS

PowerShell

Python

Linux (basic)

Education

Computer Science degree

Industry certifications (CompTIA A+/Network+/Security+, MCP/MCSA/MCSE, ITIL or Agile certification)

Tools

Citrix Workspace

XenDesktop

VMware

Bloomberg

Fidessa

Tradeweb

Citi Velocity

ServiceNow

Cisco IP telephony

Exchange

DHCP

DNS

Job description

Client Server Limited in London is seeking a senior IT Client Services Analyst to provide 1st and 2nd line support in a fast-paced trading environment, including traders and VIPs. The role combines hands-on technical work with leadership and project delivery.

You will mentor colleagues, work with 3rd line teams, and drive major IT rollouts across the UK and international offices, with a hybrid work setup and shifts from 7am to 6pm.