Senior ISM Technician: IT Asset & Hardware Lifecycle Lead

Axiom Technologies; Glasgow; On-site; GBP 36,000 - 48,000; Full time

Job summary

Axiom Technologies in Glasgow seeks an experienced IT Hardware Support Engineer to install, maintain, and troubleshoot computer hardware and related systems. You will provide technical support to end users, ensure smooth IT operations, and manage hardware inventory while collaborating with internal teams and external vendors.

The role requires 8+ years in IT support, strong hardware/software troubleshooting, and ITSM tooling proficiency.

Qualifications

• 8+ years of experience in IT Support / ISM Technician / Desktop Support roles.
• Strong knowledge of hardware diagnostics and troubleshooting.
• Experience in software installation, configuration, and issue resolution.
• Familiarity with IT asset management processes and tools.
• Understanding of Windows OS environments, Active Directory, and basic networking concepts.
• Experience with ITSM tools such as ServiceNow or similar ticketing systems.
• Strong problem-solving, communication, and user support skills.

Responsibilities

• Manage IT asset inventory, including tracking, allocation, and lifecycle management of devices.
• Perform hardware troubleshooting and maintenance for desktops, laptops, printers, and peripherals.
• Provide software troubleshooting and support for operating systems, business applications, and productivity tools.
• Install, configure, and deploy new hardware and software as per organizational standards.
• Support user account management and basic administration in Active Directory.
• Assist with system imaging, device provisioning, and OS installations.
• Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN, DNS, DHCP).
• Manage and update tickets through ITSM tools while adhering to SLA requirements.
• Coordinate with vendors and internal teams for hardware replacements and escalations.
• Maintain documentation of IT assets, configurations, and support procedures.
• Provide on-site and remote technical support to end users.

Skills

8+ years experience

Hardware diagnostics

Software installation

IT asset management

Windows OS / Active Directory

Basic networking

ITSM tools (ServiceNow)

Problem solving

Job description

Axiom Technologies in Glasgow seeks an experienced IT Hardware Support Engineer to install, maintain, and troubleshoot computer hardware and related systems. You will provide technical support to end users, ensure smooth IT operations, and manage hardware inventory while collaborating with internal teams and external vendors.

The role requires 8+ years in IT support, strong hardware/software troubleshooting, and ITSM tooling proficiency.