It Desktop Support- Stirling, Uk (Dispatch/On Demand Request).

Axiom Technologies; Stirling; On-site; GBP 22,000 - 32,000; Full time

Job summary

Axiom Technologies in Stirling, UK is seeking a capable Desktop Support Technician to assist end-users in a fast-paced IT environment. You will provide on-site and remote assistance, resolve hardware and software issues, and help maintain the corporate workstation fleet.

The role requires 1+ year in desktop support, strong Windows OS knowledge, Office 365, basic networking, and experience with ticketing systems. A bachelor’s degree or equivalent experience is preferred; certifications are a plus.

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Ticketing systems

Communication

Troubleshooting

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
1+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

On-site support may be required.
Occasional lifting of equipment (up to 25 lbs).
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.