Ism Technician

Axiom Technologies; England; On-site; GBP 26,000 - 38,000; Full time

Job summary

Axiom Technologies in the United Kingdom is seeking a capable ISM coordinator to provide on-site and on-call support for end-users within the corporate desktop environment, ensuring timely, accurate service delivery. The role covers hardware lifecycle management, move projects, and collaboration across teams to maintain inventories, resolve incidents, and support business changes.

This position requires experience with desktop devices, ITIL practices, and strong troubleshooting skills to uphold

Qualifications

• Experience supporting end-user devices in large corporate environments.
• Familiarity with ITIL practices and incident management.
• Strong troubleshooting skills for desktops, laptops and peripherals.

Responsibilities

• Manage hardware inventory and procurement through internal systems
• Monitor and resolve tickets in service queues
• Maintain IT and comms rooms
• Support business changes, employee onboarding/offboarding, and WFH hardware needs
• Handle escalations, set up training rooms, and participate in special events
• Perform basic troubleshooting, upgrades, imaging, and peripheral setup
• Collaborate across teams to deliver a customer-focused, high-quality service
• Participate in continuous service improvement and SLA/OLA adherence
• Work outside normal business hours and weekends as needed

Skills

Desktop support

ITIL familiarity

Troubleshooting

Customer service

Hardware lifecycle

Tools

ITSM tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Infrastructure Service Management – Overview

Infrastructure Service Management (ISM) provides comprehensive support and lifecycle management for desktop assets, including end-user devices, voice equipment, mobile phones, and peripherals, in line with PPM policies. ISM acts as the primary contact for corporate services during move projects and is the escalation point for IMAC-related activities across the region.

The ISM team is responsible for the full hardware lifecycle—receiving, configuring, installing, moving, repairing, and decommissioning desktop assets—as well as maintaining accurate inventory and ensuring adherence to operational procedures. The team also supports event setups, business moves, hardware decommissioning, and post-power-down checks, while ensuring compliance with cost and policy guidelines.

Key Responsibilities:

• Manage hardware inventory and procurement through internal systems
• Monitor and resolve tickets in service queues
• Maintain IT and comms rooms
• Support business changes, employee onboarding/offboarding, and WFH hardware needs
• Handle escalations, set up training rooms, and participate in special events
• Perform basic troubleshooting, upgrades, imaging, and peripheral setup
• Collaborate across teams to deliver a customer-focused, high-quality service
• Participate in continuous service improvement and SLA/OLA adherence
• Work outside normal business hours and weekends as needed

Experience Required:

• Prior work with financial services clients and understanding of high-pressure, regulated environments
• Strong troubleshooting skills with desktops, laptops, and peripherals
• Familiarity with ITIL practices and enterprise hardware lifecycle processes