Infrastructure & IT Support Engineer — Remote & Onsite

Emplyfy; Horsham; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy is seeking an experienced IT Engineer for a hands-on role within an international technology organisation. The successful candidate will support IT environments remotely and on customer premises, acting as a trusted point of contact for technical issues.

Key responsibilities include visiting sites for installations and maintenance, managing incidents via the Service Desk, and ensuring updates adhere to SLAs.

Qualifications

• Minimum 5 years' IT engineering experience.
• Cyber Essentials and GDPR security standards knowledge (mandatory).
• Microsoft 365 services expertise (mandatory).
• Azure administration.
• Windows Server 2016/2019/2022 familiarity.

Responsibilities

• Provide technical assistance to customers and act as a trusted point of contact for support matters.
• Visit customer sites to investigate and resolve technical issues, perform installations and planned maintenance.
• Manage incidents, requests and ongoing technical tasks through the Service Desk system.
• Provide customers with regular updates and ensure tickets are progressed within SLAs.
• Escalate critical, complex or high-priority issues to Management when appropriate.
• Organise daily workloads and ensure urgent and important tasks are dealt with accordingly.
• Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements.
• Install, configure, test, maintain and repair IT hardware, software and related systems.
• Maintain accurate ticket information and document technical work and outstanding actions.
• Respond to major incidents and priority issues both remotely and at customer locations.

Skills

Customer-facing

Strong communication

Troubleshooting

Independent worker

Team player

Tools

Microsoft 365

Intune

RMM

Azure

Windows Server 2016/2019/2022

DNS/DHCP/TCP-IP

Firewalls/VLANs

Job description

Emplyfy is seeking an experienced IT Engineer for a hands-on role within an international technology organisation. The successful candidate will support IT environments remotely and on customer premises, acting as a trusted point of contact for technical issues.

Key responsibilities include visiting sites for installations and maintenance, managing incidents via the Service Desk, and ensuring updates adhere to SLAs.