Senior Infrastructure Engineer — Hybrid IT & Cloud

Emplyfy; Ascot; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

40 days' paid holiday

Job summary

Emplyfy is seeking an experienced Infrastructure Engineer to support customer environments across a hands-on role, blending remote work with site visits in Ascot and across the UK. You will handle Microsoft technologies, security, hardware and software, while maintaining strong customer communication and ticket-based workflows.

You will work across Windows Server environments, Azure, and client devices, ensuring services meet stringent security standards and service levels.

Qualifications

• At least 5 years in a relevant IT role with hands-on infrastructure exposure.
• Mandatory: Cyber Essentials and GDPR security implementation.
• Mandatory: Microsoft 365 core services including Email, SharePoint, Teams and OneDrive.

Responsibilities

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults, carry out repairs and complete scheduled maintenance.
• Manage support incidents and requests through the company's ticketing system.
• Provide customers with timely updates and ensure agreed service levels are maintained.
• Escalate critical technical problems to Management when appropriate.
• Review workload and priorities each day and take ownership of required actions.
• Monitor customer infrastructure and system environments to ensure they remain operational and meet business requirements.
• Deploy, test, maintain and troubleshoot hardware and software.
• Accurately document technical work and maintain up-to-date service tickets.
• Take ownership of urgent incidents, whether handled remotely or at a customer site.
• 40 days' paid holiday annually.

Skills

Cyber Essentials & GDPR security

Microsoft 365 core services

Intune

RMM platforms

Networking (Routers, Switches, DNS, IP

Azure administration

Windows Server 2016-2022

Mac & Windows client management

IT service mindset

Tools

Microsoft 365

Intune

RMM platforms

Azure

Job description

Emplyfy is seeking an experienced Infrastructure Engineer to support customer environments across a hands-on role, blending remote work with site visits in Ascot and across the UK. You will handle Microsoft technologies, security, hardware and software, while maintaining strong customer communication and ticket-based workflows.

You will work across Windows Server environments, Azure, and client devices, ensuring services meet stringent security standards and service levels.