Infrastructure Engineer – Hybrid IT & Security

Emplyfy; Camberley; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

40 days paid holiday annually

Job summary

Emplyfy in the United Kingdom seeks an experienced Infrastructure Engineer to support customer environments across on-site and remote duties. You will work across Microsoft technologies, hardware, software and security, with 5+ years in IT, delivering fixes and preventative maintenance for client networks in a hands-on role.

The role requires Cyber Essentials and GDPR security expertise, Microsoft 365 administration, Azure, Intune and RMM tools, plus strong customer service and communication

Qualifications

• 5+ years' experience in a relevant IT role.
• Mandatory Cyber Essentials and GDPR security implementation.
• Proficiency with Windows Server 2016/2019/2022 and Azure.
• Experience with Microsoft 365 core services (Email, SharePoint, Teams, OneDrive).
• Strong customer-service mindset and communication skills.

Responsibilities

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults and complete scheduled maintenance.
• Manage support incidents and requests through the ticketing system.
• Provide customers with timely updates and ensure service levels are met.
• Escalate critical problems to Management when appropriate.
• Monitor customer infrastructure to ensure operational stability.
• Deploy, test, and troubleshoot hardware and software.
• Document technical work and maintain up-to-date service tickets.
• Take ownership of urgent incidents, remotely or on-site.

Skills

5+ years IT experience

Customer service

Analytical troubleshooting

Strong communication

Tools

Microsoft 365

Azure

Intune

RMM platforms

DNS/DHCP/TCP/IP

Firewalls

Job description

Emplyfy in the United Kingdom seeks an experienced Infrastructure Engineer to support customer environments across on-site and remote duties. You will work across Microsoft technologies, hardware, software and security, with 5+ years in IT, delivering fixes and preventative maintenance for client networks in a hands-on role.

The role requires Cyber Essentials and GDPR security expertise, Microsoft 365 administration, Azure, Intune and RMM tools, plus strong customer service and communication