Senior Infrastructure Engineer — Hybrid IT & Security

Emplyfy; Aylesbury; Hybrid; GBP 45,000 - 62,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking an experienced Infrastructure Engineer to support customer environments across a hands-on role. The position blends remote support with regular customer-site activity, spanning Microsoft technologies, hardware, software and security.

The candidate will manage incidents via the ticketing system, maintain SLAs, and work with external suppliers to ensure operational infrastructure. Strong analytical and communication skills are essential.

Qualifications

• 5+ years in a relevant IT role with hands-on infrastructure experience.
• Mandatory Cyber Essentials and GDPR security implementation.
• Expertise in Microsoft 365 core services (Email, SharePoint, Teams, OneDrive).
• Proficient with Intune, RMM platforms and communications systems.
• Strong Networking knowledge: routers, switches, DHCP, DNS, TCP/IP, VLANs, firewalls.
• Experience with Windows Server 2016/2019/2022 and Group Policy.
• Azure administration and system implementations.
• Windows 10/11 and Mac support, imaging and deployment.
• Excellent communication and independent troubleshooting ability.

Responsibilities

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults, carry out repairs and maintenance.
• Manage incidents and requests through the ticketing system.
• Provide timely updates and maintain service levels with customers.
• Escalate critical problems to Management when appropriate.
• Review workload daily and take required actions.
• Monitor customer infrastructure to ensure operability and business alignment.
• Deploy, test, and troubleshoot hardware and software.
• Document work accurately and maintain up-to-date tickets.
• Take ownership of urgent incidents remotely or on-site.

Skills

Cyber Essentials

GDPR Security

Microsoft 365

Intune

RMM platforms

Networking

Windows Server

Azure

End-user OS

Imaging & Deployment

Tools

Intune

RMM platforms

Job description

Emplyfy is seeking an experienced Infrastructure Engineer to support customer environments across a hands-on role. The position blends remote support with regular customer-site activity, spanning Microsoft technologies, hardware, software and security.

The candidate will manage incidents via the ticketing system, maintain SLAs, and work with external suppliers to ensure operational infrastructure. Strong analytical and communication skills are essential.