Infrastructure Engineer - Hybrid IT & Security Specialist

Emplyfy; Ilmer; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

40 days' paid holiday

Job summary

Emplyfy in the United Kingdom seeks an experienced Infrastructure Engineer to support customer environments with remote and regular customer-site activity across infrastructure, Microsoft technologies, hardware, software and security.

The role involves diagnosing faults, deploying and maintaining hardware/software, and ensuring service levels are met while documenting work and liaising with external suppliers.

Qualifications

• At least 5 years in a relevant IT role.
• Mandatory Cyber Essentials and GDPR security implementation.
• Experience with Microsoft 365 core services including Email, SharePoint, Teams and OneDrive.
• Knowledge of Intune, RMM platforms and telecoms systems.
• Strong networking knowledge: routers, switches, DNS, DHCP, VLANs and firewalls.
• Proven ability to work with external suppliers and follow ITIL-like processes.

Responsibilities

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults, carry out repairs and complete scheduled maintenance.
• Manage support incidents and requests through ticketing system.
• Provide customers with timely updates and ensure service levels are met.
• Escalate critical problems to Management when appropriate.
• Monitor infrastructure to ensure operations meet business requirements.
• Deploy, test, maintain and troubleshoot hardware and software.
• Document work and maintain up-to-date service tickets.
• Take ownership of urgent incidents at remote or customer sites.
• Maintain 40 days of paid holiday annually.

Skills

IT experience

Cyber Essentials

GDPR

Microsoft 365

Intune

RMM

Networking

Windows Server

Azure

Mac

Tools

Microsoft 365

Intune

RMM

SharePoint

Teams

OneDrive

Azure

Job description

Emplyfy in the United Kingdom seeks an experienced Infrastructure Engineer to support customer environments with remote and regular customer-site activity across infrastructure, Microsoft technologies, hardware, software and security.

The role involves diagnosing faults, deploying and maintaining hardware/software, and ensuring service levels are met while documenting work and liaising with external suppliers.