Hybrid Infrastructure Engineer (Remote + Onsite)

Emplyfy; Horsham; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking an experienced Infrastructure Engineer to support customer environments across a hands-on role, combining remote support with regular on-site visits in Horsham. The role covers Microsoft technologies, hardware, software and security in a fast-paced services environment.

You will deploy, test, maintain and troubleshoot hardware and software, document work, and manage incidents through the ticketing system while maintaining service levels.

Qualifications

• At least 5 years in an IT role with hands-on infrastructure experience.
• Cyber Essentials and GDPR security implementation mandatory.
• Microsoft 365 core services including Email, SharePoint, Teams and OneDrive mandatory.
• Experience with Intune and RMM platforms.
• Strong knowledge of network infrastructure (routers, switches, DHCP/DNS, TCP/IP, VLANs, firewalls).
• Windows Server 2016/2019/2022 with Group Policy and security config.
• Azure administration and system implementations.
• Windows 10/11 and macOS client deployments.
• Excellent communication and customer-service mindset.
• Ability to work independently and manage incidents.

Responsibilities

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults and perform repairs.
• Manage support incidents and requests through the ticketing system.
• Provide timely updates and maintain agreed service levels.
• Escalate critical issues to Management as appropriate.
• Review workload daily and take ownership of actions.
• Monitor customer infrastructure to ensure operational requirements.
• Deploy, test, maintain and troubleshoot hardware and software.
• Document technical work and keep service tickets up to date.
• Take ownership of urgent incidents, remote or on-site.

Skills

Customer support

Troubleshooting

Communication

Independent work

Team collaboration

Tools

Intune

RMM

DNS

VPN

Job description

Emplyfy is seeking an experienced Infrastructure Engineer to support customer environments across a hands-on role, combining remote support with regular on-site visits in Horsham. The role covers Microsoft technologies, hardware, software and security in a fast-paced services environment.

You will deploy, test, maintain and troubleshoot hardware and software, document work, and manage incidents through the ticketing system while maintaining service levels.