Senior Information Technology Support Engineer

Ignite Digital Talent; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading company in the legal sector seeks a Senior IT Support Engineer to provide elite deskside support to VIPs. This role involves troubleshooting complex issues, managing installations, and contributing to high-impact tech initiatives. Candidates should have proven onsite support experience, particularly in professional services, and excellent interpersonal skills. The position offers competitive salary and benefits, including private medical cover and opportunities for career progression.

Benefits

Private medical and dental cover

Travel, accident, and critical illness insurance

Pension contributions

Season ticket loan

Cycle-to-work scheme

Access to Global Skills Academy for training

Qualifications

• Proven experience in onsite deskside support for senior stakeholders.
• Expertise in white-glove/VIP support with strong troubleshooting capabilities.

Responsibilities

• Deliver VIP deskside support to executives, ensuring a seamless user experience.
• Troubleshoot and resolve complex hardware, software, and network issues.
• Act as a deputy to the IT Team Lead, supporting project delivery.

Skills

Troubleshooting

Interpersonal Skills

Stakeholder Management

Automation Skills

Tools

SCCM

Intune

ServiceNow

Windows OS

Office 365

Job description

Senior Information Technology Support Engineer

Senior Information Technology Support Engineer

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Ignite Digital Talent provided pay range

This range is provided by Ignite Digital Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Senior IT Support Engineer - Onsite VIP Support | SCCM | Windows | Legal Sector

Location: Central London – 100% Onsite, Monday–Friday

Overview

Are you an experienced IT Support Engineer who thrives in a high-performance, client-facing environment? Do you excel in providing white-glove support to senior stakeholders in fast-paced professional services settings?

We’re hiring a Senior IT Support Engineer to join our London-based team, delivering elite deskside support to VIPs within a global legal and professional services firm. You’ll act as a key escalation point, deputise for the IT Team Lead, and contribute to high-impact tech initiatives.

This is more than break-fix—it’s an opportunity to lead, influence, and build a support function aligned to the needs of top-tier stakeholders.

Key Responsibilities

• Deliver white-glove/VIP deskside support to executives, ensuring a seamless, high-touch user experience.
• Provide in-person 2nd line support for Windows 10/11, Microsoft Office 365, and enterprise software.
• Troubleshoot and resolve complex hardware, software, and network-related issues across laptops, desktops, mobile devices, and peripherals.
• Perform imaging, configuration, and deployment using SCCM, Intune, and endpoint management tools.
• Manage installations, patching, and application rollouts in line with ITIL and service delivery standards.
• Own and resolve IT incidents end-to-end, meeting agreed SLAs and KPIs.
• Maintain and enhance IT documentation, operational runbooks, and standard procedures.
• Act as a deputy to the IT Team Lead, supporting project delivery, team mentoring, and technical escalations.
• Contribute to ongoing improvements in user support, automation, and service delivery initiatives.

What You’ll Bring

• Proven experience in onsite deskside support for senior stakeholders in legal / law firm (highly preferred) or other professional services / corporate environments such as financial services, accountancy, audit etc…
• Expertise in white-glove/VIP support, with excellent interpersonal and stakeholder management skills.
• Strong troubleshooting capabilities with knowledge of break-fix, hardware diagnostics, and software support.
• Hands-on experience with SCCM, Intune, ServiceNow, and Windows OS.
• Supervisory or previous team leading experience and the ability to act as an escalation point is highly desirable.
• Experience with Office 365, Office 2016, and standard enterprise collaboration tools.
• Advantage: Familiarity with legal sector tools (e.g., iManage, BigHand, Document Management Systems).
• Desirable: PowerShell scripting or automation skills for task simplification.
• Professional, calm under pressure, and capable of working independently.

What You’ll Get

• Competitive salary with performance-based bonus opportunities.
• Private medical and dental cover
• Travel, accident, and critical illness insurance
• Pension contributions, season ticket loan and cycle-to-work scheme
• Access to our Global Skills Academy for training, mentoring, and development.
• A highly visible, people-focused role with real career progression (step into leadership as the team scales).

Additional Info

• Location: Central London (onsite, Monday to Friday – not hybrid/remote).
• Start: Immediate or short notice preferred.
• Eligibility: Must be eligible to work in the UK.

About Us

At Ignite Digital Talent, we’re proud to match IT professionals with opportunities that align with their expertise and career ambitions. We promote equal opportunity, inclusivity, and diversity at every stage of the hiring process.

Ready to take the lead in a trusted, VIP-facing IT support role?

Apply now or reach out for a confidential conversation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Legal Services and Technology, Information and Media

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