CDN Support Engineer II

Bunny; London; Remote; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a CDN Support Engineer II, where you'll tackle unique technical challenges in a fully remote environment. Your role involves supporting customers across a global network, troubleshooting issues, and enhancing user experience. With a focus on collaboration and continuous learning, you'll contribute to a positive company culture while enjoying competitive benefits and a healthy work-life balance.

Benefits

Medical, dental, and vision insurance

25 days of paid vacation

Parental leave

Home office budget

Paid sick leave

Mental health support

Wellness budget

Educational budget

Qualifications

• Minimum 3 years experience in CDN industry.
• Knowledge of HTML, CSS, SSL/TLS, DNS, VOD, DDoS protection.
• Strong problem-solving skills and customer-centric attitude.

Responsibilities

• Handle technical support requests through Zendesk and Discord.
• Troubleshoot application-layer networking problems.
• Monitor network health and resolve delivery issues.

Skills

Customer-centric attitude

Problem-solving skills

Eagerness to learn

Clear communication

Education

3 years of experience in the CDN industry

Tools

curl

traceroute

MTR

Job description

bunny.net is where individual imaginations gather to solve next-generation internet challenges. Join a team of experts and, together, help shape the future of the internet. Here, you'll do more than join something.You'll add something.

We’re not just saying that. Our culture really hops. Our values enable our fluffle to grow stronger with each new team member. We do our best work when we’re curious, take initiative, and chase ideas that feel just a little bit impossible. We obsess over our customers, aim higher every day, and always collaborate with a sense of fun, ownership, and care.

All roles at bunny.net are fully remote.Work from wherever you hop best.

CDN Support Engineer II

As a CDN Support Engineer II, you'll play a critical hands-on role in supporting customers across our blazing-fast global network, built with over 150 Tbps of capacity and 119+ edge locations worldwide.

At bunny.net, support engineers encounter one-of-a-kind and demanding situations daily, as each support request is distinct. This role is ideal for someone familiar with bunny.net’s offerings or who has worked in a similar CDN, networking, or edge computing environment. You’ll help solve real-time technical issues, guide users through complex troubleshooting, and contribute to the positive reputation that earned us 1,100+ five-star reviews.

Working hours:
Fixed shift: 4 a.m. – 12 p.m. UTC (Ideally, this aligns with your daytime hours, but night owls are welcome too.)

What will you do?

• Handle technical support requests from customers and internal teams through Zendesk and Discord.Communicate quickly and deliver effective resolutions.
  
• Troubleshoot a wide range of application-layer networking problems commonly seen in CDN environments.This includes cache behavior, SSL problems, DNS misconfigurations, and performance bottlenecks.
  
• Monitor network health and resolve availability or delivery issues before they escalate.
  
• Work closely with our Engineering and Product teams to address bugs, share customer insights, and ensure a smooth CDN experience.
  
• Continuously improve how we support customers by suggesting workflow changes, tooling improvements, or content updates.
  
• Stay current with CDN technologies and edge computing trends. Share knowledge that helps level up the whole team.
  
• Contribute to internal documentation and customer-facing guides to make common solutions easy to find and understand.

What will you add?

• A minimum of 3 years of experience in the CDN industry.
• Knowledge of web technologies, including HTML, CSS, and web protocols like SSL/TLS.
• Good understanding of core concepts such as DNS, video on demand (VOD), DDoS protection, and load balancing.
• Confident using tools like curl, traceroute, MTR, and other diagnostics to troubleshoot issues.
• Awareness of security best practices and how they apply to CDN operations.
• Customer-centric attitude and strong problem-solving skills. You love helping people fix things.
• Eagerness to learn and adapt quickly to new tools and technologies.
• Clear, effective written and spoken communication in fluent English.

What will make us extra happy?

• You’ve used bunny.net before.
  
• Great Spanish language skills.
  
• You’re genuinely curious about how the internet works and love digging into the details.
  
• You’ve worked in a startup environment and are comfortable moving fast, wearing multiple hats, and figuring things out as you go.

What's in it for you?

At bunny.net, we invest in you. We want to provide meaningful benefits while helping you maintain a healthy work & personal life.

• A competitive salary. You can expect above-average industry salaries.
• Medical, dental, and vision insurance.Coverage worldwide.
• Paid time off. Love visiting the seaside? No problem - us, too. We offer 25 days of paid vacation (plus your local public holidays on top).
• Parental leave. Bonding with the little ones is super important, so we offer parental leave and flexible scheduling to ease into parenthood.
• Home office budget. We believe everyone is more efficient working in a comfortable office, and we're happy to help you set it up with an annual budget of €500.
• Paid sick leave. Feeling ill?Take time off to fully recover without having to worry about your finances.
• Mental health support. Feeling down? We've got your back. bunny.net provides mental health resources and help via BetterHelp.com.
• Wellness budget. An annual well-being fund of €480 is here to help you stay fresh and focused.
• Educational budget. Dedicated yearly learning and educational budget of €500 for books, seminars, and online courses.

We're ready if you are!