Senior Information Technology Support Engineer

JR United Kingdom; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Technical Support Engineer to join their dynamic team. This role offers the opportunity to provide top-tier support in a hybrid work environment, balancing onsite and remote work. You will manage incidents and change requests while collaborating closely with executives in the Finance sector. The ideal candidate will have a solid technical foundation in Microsoft technologies and a passion for delivering exceptional service. This is a chance to grow your career in a forward-thinking company that values your skills and contributions.

Qualifications

• Experience providing 2nd/3rd line support in technical environments.
• Strong foundation in Microsoft technologies and client-facing roles.

Responsibilities

• Manage incidents and change requests while ensuring service delivery.
• Provide technical support and improvements at client sites.

Skills

Incident Management

Change Requests

Service Delivery

Vulnerability Scanning

Patch Management

Strong Communication Skills

Education

Microsoft or Azure Certifications

ITIL Service Management Knowledge

Tools

Active Directory

Mimecast

Palo Alto

Telephony Systems

AV Systems

Job description

Social network you want to login/join with:

Senior Information Technology Support Engineer, London

Client:

Digital Republic Talent

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Are you ready to step into a high-impact technical support role with real career growth?

We're hiring a Senior Technical Support Engineer to join a dynamic and highly respected team, providing top-tier onsite and remote support for clients in the Finance sector for an IT Consultancy.

• Hybrid working – 3-4 days per week onsite in Central London
• Exciting client environment – Financial, Legal, and MSP sector exposure

What you’ll be doing:

• Managing incidents, change requests, and service delivery
• Working closely with executives, offering 2nd/3rd line support
• Vulnerability scanning, remediation (Nessus, Defender 365), and patch management
• Project support and client site technical improvements

Key Technologies you'll work with:

• Active Directory, Mimecast, Palo Alto, Telephony, AV systems
• Previous experience supporting clients in the MSP, Consultancy, Legal, or Financial environments
• Strong communication skills with a passion for delivering first-class service
• Solid technical foundation across Microsoft technologies
• Stability matters – We’re looking for candidates who have built strong, consistent career journeys and are ready for their next long-term move.

Bonus Points:

• Microsoft or Azure certifications
• ITIL Service Management knowledge

This is your chance to join a forward-thinking company that genuinely invests in your skills and career. If you're driven, personable, and ready for your next big move we'd love to hear from you!

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