Senior Information Technology Support Engineer

Digital Republic Talent; Greater London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a dynamic IT consultancy as a Senior Technical Support Engineer, where you'll provide top-tier support for clients in the Finance sector. This role offers hybrid working, allowing you to balance onsite presence with remote flexibility. You'll manage incidents, support executives, and work with cutting-edge technologies like Active Directory and Palo Alto. If you're passionate about delivering first-class service and ready for a long-term career move, this is your opportunity to thrive in a forward-thinking environment that values your skills and growth.

Qualifications

• Experience in managing incidents and service delivery.
• Strong technical foundation in Microsoft technologies.

Responsibilities

• Provide 2nd/3rd line support and manage incidents.
• Conduct vulnerability scanning and patch management.

Skills

Incident Management

Change Requests

Service Delivery

Vulnerability Scanning

Patch Management

Strong Communication Skills

Microsoft Technologies

Tools

Active Directory

Nessus

Defender 365

Palo Alto

Telephony Systems

AV Systems

Job description

Senior Information Technology Support Engineer

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Digital Republic Talent provided pay range

This range is provided by Digital Republic Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you ready to step into a high-impact technical support role with real career growth?

We're hiring a Senior Technical Support Engineer to join a dynamic and highly respected team, providing top-tier onsite and remote support for clients in the Finance sector for an IT Consultancy.

• Hybrid working – 3-4 days per week onsite in Central London
• Exciting client environment – Financial, Legal, and MSP sector exposure

What you’ll be doing:

• Managing incidents, change requests, and service delivery
• Working closely with executives, offering 2nd/3rd line support
• Vulnerability scanning, remediation (Nessus, Defender 365), and patch management
• Project support and client site technical improvements

Key Technologies you'll work with:

• Active Directory, Mimecast, Palo Alto, Telephony, AV systems
• Previous experience supporting clients in the MSP, Consultancy, Legal, or Financial environments
• Strong communication skills with a passion for delivering first-class service
• Solid technical foundation across Microsoft technologies
• Stability matters – We’re looking for candidates who have built strong, consistent career journeys and are ready for their next long-term move.

Bonus Points:

• Microsoft or Azure certifications
• ITIL Service Management knowledge

This is your chance to join a forward-thinking company that genuinely invests in your skills and career. If you're driven, personable, and ready for your next big move we'd love to hear from you!

Senior 2nd Line Support | Senior Onsite Engineer | Senior ServiceDesk Analyst

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting, Financial Services, and Legal Services

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