Senior Information Technology Support Engineer

JNC Recruitment Limited; Hart; On-site; GBP 42,000 - 62,000; Full time

Job summary

Join a growing financial services company as a Senior Information Technology Support Engineer. This vital role requires excellent customer service skills and the ability to manage IT systems across various platforms. You will be the primary point of contact for IT support, ensuring that all issues are addressed promptly and effectively. Your expertise in both Windows and Mac operating systems, along with your knowledge of networking and security practices, will be essential in maintaining a seamless IT environment. This is an exciting opportunity to contribute to a dynamic team and make a significant impact in a mid-senior level position.

Qualifications

• Extensive IT support and systems administration experience required.
• Strong understanding of Windows CMD and PowerShell for troubleshooting.
• Strong knowledge of Windows CMD and/or PowerShell.
• Experience with Server Manager and configuration tasks.
• Networking administration and maintenance experience.
• Understanding of security practices including firewall and email security.
• Endpoint protection experience (Sophos preferred).
• ITIL certification or ITIL environment experience.
• Ability to manage and prioritise workloads.
• Experience with Asset Management (Jira Assets preferred).

Responsibilities

• Responding to tickets and ensuring SLAs are met.
• Installing, configuring, and maintaining user hardware services.
• Carrying out root cause analysis and preventative measures.
• Install, configure and maintain user hardware and services.
• Update asset records in relevant databases.
• Set up and administer user accounts.

Skills

IT support experience

Windows operating system support

Mac operating system support

Windows CMD

PowerShell

Server Manager experience

Networking administration

Firewall administration

Email security practices

Endpoint protection (Sophos)

ITIL certification

Asset Management (Jira Assets)

Tools

Jira Assets

Server Manager

Job description

Senior Information Technology Support Engineer

We are currently working with a growing financial services company in Fleet that is recruiting for a Senior Systems and Support Administrator to join them on a permanent basis. This is a vital role for the company, acting as the sole face of IT systems, covering all levels of support for the business, so we are looking for somebody with excellent customer service and communication skills.

Key responsibilities:

• Responding to tickets and issues raised via service management platform, direct message and monitoring, ensuring SLAs are met and escalating issues as appropriate
• Carrying out root cause analysis and preventative measures as well as post incident reviews to ensure problems do not recur
• Reviewing any potential IT changes to ensure production will not be negatively impacted
• Installing, configuring and maintaining user hardware services
• Updating asset holdings on relevant databases
• Setting up and administering user accounts

Key skills and experience:

• Extensive IT support and systems administration experience
• Experienced supporting both Windows and Mac operating systems
• Strong understanding of Windows CMD and/or PowerShell
• Server Manager and Configuration experience
• Networking administration and maintenance experience
• Understanding of security, including firewall administration and email security practices
• Endpoint protection experience (Sophos preferable)
• ITIL certification and/or experience in ITIL environments
• The ability to effectively manage and prioritise workloads
• Experience with Asset Management (Jira Assets preferable)

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology