Senior Incident & Resilience Manager - Hybrid

RBS; Greater London; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

NatWest Markets is hiring a Resilience & Continuity Services Manager, Commercial & Institutional in London. You will manage the Incident Management Framework, coordinate responses, and drive post-incident improvements while engaging senior stakeholders during time-critical situations.

The role emphasizes business resilience, regulatory awareness, and collaboration with business and technology to ensure robust incident plans and playbooks are maintained.

Qualifications

• Experience of incident management and resilience principles.
• Understanding of regulatory expectations in banking.
• Experience in markets trading environments and wholesale banking operations.

Responsibilities

• Manage the NatWest Markets Incident Management Framework and governance.
• Coordinate incident response and post-incident enhancements.
• Represent incident management at policy governance forums and ensure dissemination of communications.
• Apply incident management and resilience principles to support timely responses.
• Support business resilience with regular incident management exercises and testing.
• Collaborate with business and technology to implement plans and track actions to closure.

Skills

Incident management

Regulatory awareness

Stakeholder engagement

Business resilience

Attention to detail

MS Office (Excel/Word/PowerPoint)

Tools

Excel

Word

PowerPoint

Job description

NatWest Markets is hiring a Resilience & Continuity Services Manager, Commercial & Institutional in London. You will manage the Incident Management Framework, coordinate responses, and drive post-incident improvements while engaging senior stakeholders during time-critical situations.

The role emphasizes business resilience, regulatory awareness, and collaboration with business and technology to ensure robust incident plans and playbooks are maintained.