Incident Management Lead, Risk & Resilience

Starling; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

33 days holiday

Life insurance at 4× salary

Private medical insurance with VitalityHealth

Annual leave increases with length of service

Salary sacrifice pension scheme

Generous family-friendly policies

Job summary

A financial technology firm in Greater London seeks a Client Success Team member to coordinate Incident Management. The role involves reviewing incidents, monitoring adherence to frameworks, and developing reporting processes. Candidates should have a strong understanding of risk management and an analytical mindset. This full-time position promotes a hybrid work model, emphasizing proactive engagement and continuous improvement in client service outcomes.

Qualifications

• Experience in risk management, preferably within financial services.
• Knowledge of global regulatory frameworks like PSD2 is advantageous.
• Demonstrated ability to build strong stakeholder relationships.

Responsibilities

• Coordinate Incident Management for Gold and Silver Teams.
• Monitor adherence to the Incident Management Framework.
• Review incident impacts and lessons learned.
• Provide training to stakeholders on incident management.

Skills

Understanding of risk management frameworks

Strong stakeholder relationship skills

Analytical mindset for risk and controls

Proactive workload management

Ability to challenge the status-quo

Job description

A financial technology firm in Greater London seeks a Client Success Team member to coordinate Incident Management. The role involves reviewing incidents, monitoring adherence to frameworks, and developing reporting processes. Candidates should have a strong understanding of risk management and an analytical mindset. This full-time position promotes a hybrid work model, emphasizing proactive engagement and continuous improvement in client service outcomes.