Senior Incident Commander – Tech Ops & Risk

Zopa Bank Limited; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider in the United Kingdom is seeking an Incident Management Lead to oversee the technology services' incident management lifecycle. The successful candidate will ensure rapid response to incidents and coordinate multi-discipline teams to restore service with minimal business impact. The role demands strong leadership, analytical skills, and a hands-on approach to IT service management, ideally in a regulated environment. Certification in ITIL is essential, and experience with relevant incident management tools is preferred.

Qualifications

• Hands-on experience in IT service delivery and incident management.
• Proven track record in coordinating major incidents and resolving complex issues.
• Strong experience with incident management tools and automating workflows.

Responsibilities

• Oversee the incident management lifecycle and ensure rapid response.
• Lead and coordinate major incident response across teams.
• Train and mentor colleagues to enhance service delivery.

Skills

IT Service Management

Incident Management

Stakeholder Management

Analytical Skills

Problem-Solving Skills

Leadership

Education

ITIL Certification

Tools

Jira Service Management

PagerDuty

Splunk

Job description

A leading financial services provider in the United Kingdom is seeking an Incident Management Lead to oversee the technology services' incident management lifecycle. The successful candidate will ensure rapid response to incidents and coordinate multi-discipline teams to restore service with minimal business impact. The role demands strong leadership, analytical skills, and a hands-on approach to IT service management, ideally in a regulated environment. Certification in ITIL is essential, and experience with relevant incident management tools is preferred.