Senior Implementation Manager (German speaking)

HR Tech Job; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Culture Amp in London is seeking a Senior Implementation Manager for the EMEA region. You’ll guide enterprise customers from onboarding through activation, delivering multi-product implementations and data integrations within the activation window, scope and success criteria.

You’ll translate objectives into scalable configuration, coordinate with cross-functional teams, manage milestones and risks, and enable a smooth post-implementation handoff.

Qualifications

• 2-4 years' experience implementing SaaS products with customers.
• Fluency in English and German is essential.
• Experience in project management, customer success, or a related field.
• Excellent communication and interpersonal skills to interact with clients and internal teams.

Responsibilities

• Drive end-to-end delivery of complex enterprise implementations (multi-product launches, data integrations, SSO/SCIM) within the activation window and agreed outcomes.
• Translate customer objectives into scalable configuration and data design.
• Lead project planning: milestones, roles, risks, dependencies; manage the Success Plan and timeline.
• Resolve implementation issues and escalations with cross-functional teams; maintain clear communication.
• Coordinate change management and enablement with trainers and researchers; ensure admins are trained for launch.
• Handoff to post-implementation with documentation and recommendations; capture Voice of the Customer for product feedback.
• Contribute to playbooks, templates, checklists, and delivery standards; drive continuous improvement.
• Mentor peers and share best practices to elevate the team.

Skills

Project management

Customer success

Communication

English & German

Stakeholder management

Job description

As a Senior Implementation Manager for our EMEA region, you will ensure customers integrate and realise the value from Culture Amp’s platform quickly and confidently. You’ll guide new and existing enterprise customers from onboarding through activation, delivering account- and product-specific projects within the customer’s activation window, scope, and success criteria. You’ll partner closely with People Science, Account Managers, and Customer Success to orchestrate a seamless experience and transition post-launch, tailored to enterprise stakeholders and operating rhythms.

You’ll act as a trusted liaison between customers and Culture Amp. You will support in translating enterprise business goals into scalable configuration, proactively unblocking risks (e.g., data readiness, security/compliance reviews, integration dependencies), and channeling customer feedback to improve our product, processes, and outcomes.

You will:

• Drive time-to-first-value for enterprise customers by owning end-to-end delivery of complex implementations (e.g., multi-product launches, data integrations, SSO/SCIM), ensuring on-time delivery within the activation window, in-scope, and aligned to agreed outcomes and controls.
• Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup that align with HR systems, processes, and governance requirements.
• Lead project planning and execution: define milestones, roles, risks, and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline.
• Proactively identify and resolve implementation issues and escalations partnering with cross-functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders.
• Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch.
• Partner with the Customer Success Manager to create a smooth handoff to post-implementation, including documentation of decisions, configuration, and next-step recommendations.
• Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements.
• Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption.
• Elevate the team: share best practices, mentor peers, and model senior-level communication, judgment, and ownership on complex, multi-stakeholder projects.

You have:

• Proven track record of successfully managing and implementing projects, preferably in a customer-facing role
• Ideally 2 - 4 years' experience of implementing SaaS products with customers
• Fluency in both English and German is essential
• Experience with project management, customer success, or a related field
• Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business
• Problem-solving abilities and a proactive approach to identifying and addressing potential issues
• Ability to clearly articulate technical topics to a non-technical audience

Nice to have:

• Experience implementing HR tech, people analytics, or adjacent employee experience platforms.
• Exposure to enterprise-scale programs (multiple products, complex data/integrations, global rollouts).
• Certifications or training in project/change management (e.g., PMP, Prince2, Prosci) are a plus.

How we’ll measure success:

• On-time activations and adherence to scope and quality standards.
• Time-to-first-value and early adoption of key features aligned to the customer’s Success Plan.
• Implementation CSAT/feedback and low-escalation, low-rework outcomes.
• Quality of documentation and readiness of the post-implementation handoff to the CSM.
• Contribution to team improvements (playbooks, templates, automation, repeatable best practices).