Senior Implementation Manager (German speaking) New London

Culture Amp Pty Ltd; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Equity via ESOP

Learning programs

Quarterly refresh days

Extended year-end break

Monthly wellbeing allowance

Parental leave from day one

MacBook

Home workspace budget

Annual social impact days

Medical insurance (US & UK)

Job summary

Culture Amp is seeking a Senior Implementation Manager for the EMEA region in London to ensure customers quickly realize value from the platform. You will lead onboarding through activation for enterprise clients, coordinating with People Science, Account Managers, and Customer Success to tailor deployments to each customer’s operating rhythms.

As a trusted liaison, you’ll translate business goals into scalable configurations, manage risks, and guide cross-functional teams to successful launches

Qualifications

• Proven track record of successfully managing and implementing projects.
• Ideally 2-4 years' experience of implementing SaaS products with customers.
• Fluency in both English and German is essential.
• Experience with project management, customer success, or a related field.
• Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business.
• Problem-solving abilities and a proactive approach to identifying and addressing potential issues.
• Ability to clearly articulate technical topics to a non-technical audience.

Responsibilities

• Own end-to-end delivery of complex implementations (e.g., multi-product launches, data integrations, SSO/SCIM).
• Translate objectives into scalable configuration and data design for HR systems.
• Lead project planning, milestones, risks, and stakeholder alignment.
• Resolve implementation issues and escalations with cross-functional teams.
• Coordinate enablement with Customer Trainers and People Scientists; train admins for launch.
• Handoff to post-implementation with documentation and recommendations.
• Capture customer insights to inform product improvements and processes.
• Contribute to playbooks, templates, and delivery standards.

Skills

German fluency

English fluency

Project management

Customer success

Communication skills

Problem-solving

Stakeholder management

Job description

Senior Implementation Manager (German speaking)

London

We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.

Join us on our mission to make a better world of work.

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

As a Senior Implementation Manager for our EMEA region, you will ensure customers integrate and realise the value from Culture Amp’s platform quickly and confidently. You’ll guide new and existing enterprise customers from onboarding through activation, delivering account- and product-specific projects within the customer’s activation window, scope, and success criteria. You’ll partner closely with People Science, Account Managers, and Customer Success to orchestrate a seamless experience and transition post-launch, tailored to enterprise stakeholders and operating rhythms.

You’ll act as a trusted liaison between customers and Culture Amp. You will support in translating enterprise business goals into scalable configuration, proactively unblocking risks (e.g., data readiness, security/compliance reviews, integration dependencies), and channeling customer feedback to improve our product, processes, and outcomes.

You will:

• Drive time-to-first-value for enterprise customers by owning end-to-end delivery of complex implementations (e.g., multi-product launches, data integrations, SSO/SCIM), ensuring on-time delivery within the activation window, in-scope, and aligned to agreed outcomes and controls.
• Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup that align with HR systems, processes, and governance requirements.
• Lead project planning and execution: define milestones, roles, risks, and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline.
• Proactively identify and resolve implementation issues and escalations partnering with cross-functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders.
• Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch.
• Partner with the Customer Success Manager to create a smooth handoff to post-implementation, including documentation of decisions, configuration, and next-step recommendations.
• Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements.
• Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption.
• Elevate the team: share best practices, mentor peers, and model senior-level communication, judgment, and ownership on complex, multi-stakeholder projects.

You have:

• Proven track record of successfully managing and implementing projects, preferably in a customer-facing role
• Ideally 2 - 4 years' experience of implementing SaaS products with customers
• Fluency in both English and German is essential
• Experience with project management, customer success, or a related field
• Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business
• Problem-solving abilities and a proactive approach to identifying and addressing potential issues
• Ability to clearly articulate technical topics to a non-technical audience

Nice to have:

• Experience implementing HR tech, people analytics, or adjacent employee experience platforms.
• Exposure to enterprise-scale programs (multiple products, complex data/integrations, global rollouts).
• Certifications or training in project/change management (e.g., PMP, Prince2, Prosci) are a plus.

How we’ll measure success:

• On-time activations and adherence to scope and quality standards.
• Time-to-first-value and early adoption of key features aligned to the customer’s Success Plan.
• Implementation CSAT/feedback and low-escalation, low-rework outcomes.
• Quality of documentation and readiness of the post-implementation handoff to the CSM.
• Contribution to team improvements (playbooks, templates, automation, repeatable best practices).

At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes:

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person.

Accommodations & Data Privacy

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact [e-mail] .

Global Diversity Questions

At Culture Amp, we are incredibly proud of how our platform helps companies measure aspects of diversity and inclusion; particularly aspects beyond race and gender. When it comes to measuring diversity for ourselves, we are leading the charge in helping companies think about building balanced teams.

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By providing answers in the following questionnaire you consent to Culture Amp using your anonymised demographic information for internal research and trend analysis.

Culture Amp is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, colour, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.

Thank you and good luck with your application.