Implementation Manager - EMEA

Jobylon AB; Greater London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Deepstreamtech is seeking a customer-obsessed professional to lead enterprise implementations of Planhat. In this role, you'll be responsible for guiding clients to achieve business outcomes through strategic consulting and technical execution. Key responsibilities include managing project timelines, collaborating with internal teams, and facilitating customer workshops. Ideal candidates will have exceptional communication skills, project management experience, and a solid understanding of SaaS platforms. This position offers significant career growth opportunities.

Qualifications

• Experience leading complex software implementations in SaaS, CS, CRM, or RevOps.
• Ability to manage multiple customers and priorities effectively.
• Strong technical understanding of system architecture and integrations.

Responsibilities

• Guide customers to achieve business outcomes through Planhat.
• Lead enterprise-level implementations ensuring successful delivery.
• Collaborate cross-functionally with various teams to enhance customer value.

Skills

Customer-obsessed

Project management

Exceptional communication

Technical savviness

Curiosity and collaboration

Tools

Planhat

CRM platforms

Change management frameworks

Job description

Requirements

• You’re part consultant, part project manager, part coach — and 100% customer-obsessed
• You’ve led complex software implementations (ideally in SaaS, CS, CRM, or RevOps ecosystems)
• You have the technical savviness to understand system architecture, integrations, and data flows — and the tenacity to figure things out
• You’re an exceptional communicator, both verbally and in writing — able to simplify the complex and lead with confidence
• You have strong project management skills — you can juggle multiple customers, priorities, and timelines without missing a beat
• You’re organized, structured, and meticulous with details, documentation, and stakeholder management
• You build relationships easily across org charts — from C-suite to system admins
• You’re comfortable facilitating workshops and executive sessions, both virtual and in-person
• You bring business acumen — you understand revenue, retention, and customer value, and you know how to move the needle
• You’re curious, collaborative, and never satisfied with “good enough.”
• (Desirable) SaaS platforms such as CRM and/or CSP systems; prior hands‑on experience with Planhat is highly valued
• (Desirable) Data integration and mapping — even better if you’ve been involved in technical implementation work
• (Desirable) Change management frameworks or certifications (e.g. Prosci, Six Sigma)
• (Desirable) Consulting, Customer Success, or RevOps transformation

What the job involves

• Your mission is to unleash the full power of Planhat for our customers — guiding them to achieve business outcomes, accelerate time‑to‑value, and drive long‑term success
• You’ll lead enterprise‑level implementations that combine strategic consulting, technical execution, and change management. You’ll be the bridge between vision and reality — ensuring every implementation not only launches successfully but also sets our customers up for scalable, measurable impact
• We partner with customers across industries and regions, working closely with Sales, CS, Product, Enablement & Support to ensure every engagement drives value from day one
• Lead enterprise implementations from kickoff to go‑live, ensuring timelines, deliverables, and outcomes are achieved
• Be a product expert — deeply understand Planhat’s capabilities, features, and underlying logic. Confidently advise customers on how to best leverage the platform to meet their business outcomes
• Collaborate with technical deployment roles to design and execute data architecture, integrations, and workflows — bringing technical curiosity, tenacity, and problem‑solving to every engagement
• Guide customers through best practices, leveraging Planhat to streamline workflows and maximize adoption
• Consult strategically with customer executives, functional leaders, and technical teams to align platform configuration with business outcomes
• Facilitate enablement sessions — both virtual and in‑person — to empower leaders, admins, end users to get the most from Planhat
• Champion change management by guiding organizations through the process, communication, and behavioral shifts required to make Planhat adoption stick and deliver lasting business impact
• Collaborate cross‑functionally with Sales, CS, Product, Support & Enablement teams to ensure a seamless customer experience from pre‑sale to post‑go‑live
• Contribute to building our global implementation methodology — templates, playbooks, frameworks, and assets that scale excellence across customers
• Support ongoing customer needs through facilitation of onboarding services, ensuring continued success, adoption, and measurable impact on revenue and retention
• Success in this role opens multiple career paths — whether you want to lead large‑scale programs, manage regional teams, specialize in enterprise consulting, or move into product and strategy roles