Senior Identity & Access Analyst – IAM Security Lead

National Highways; West Midlands; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

National Highways is seeking a Senior Identity Analyst to strengthen Identity and Access Management across the organisation. You will provide expert oversight of identity governance, access controls, and service delivery to align with security policies and regulatory obligations.

The role leads on incident resolution, performance improvement, and the onboarding of new systems into Identity Governance, Assurance and Privileged Access Management frameworks, ensuring secure access and robust

Qualifications

• Experience managing or supporting security technology or IAM technologies.
• Experience overseeing operation, maintenance, and improvement of live technology services.
• Experience providing first- and second-line support for operational services, and use of tools such as ServiceNow.
• Competent in the use of applications and data extraction tools; strong working knowledge of Microsoft Office.

Responsibilities

• Lead and coordinate technical change requests relating to operational services, ensuring service continuity, quality, and adherence to lifecycle processes.
• Maintain and improve technical and operational processes, documentation, and knowledge articles to ensure alignment with policies, standards, and business requirements.
• Develop, maintain, and analyse identity service metrics and dashboards; provide regular reporting to demonstrate compliance, performance, and service health.
• Implement, enforce, and monitor identity and access policies, standards, and security controls to ensure compliance with organisational expectations and regulatory requirements.
• Manage and resolve complex incidents, escalations, and service enquiries, providing technical expertise and guidance to colleagues.
• Lead the technical onboarding and transition of systems into Identity Governance, Assurance, and Privileged Access Management frameworks, ensuring secure, controlled, and monitored access to systems and assets.

Skills

IAM technologies

Security operations

Microsoft Office

Tools

ServiceNow

Data extraction tools

Job description

National Highways is seeking a Senior Identity Analyst to strengthen Identity and Access Management across the organisation. You will provide expert oversight of identity governance, access controls, and service delivery to align with security policies and regulatory obligations.

The role leads on incident resolution, performance improvement, and the onboarding of new systems into Identity Governance, Assurance and Privileged Access Management frameworks, ensuring secure access and robust