Senior HR Advisor: Sickness & Accommodations (EMEA)

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 32,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Advisor for the EMEA Sickness & Accommodations team in the Bournemouth area.

You will provide expert guidance and end-to-end case management across sickness absence, workplace accommodations and reasonable adjustments for employees and managers, ensuring policy and legislation compliance. You will partner with Global HR teams and Occupational Health providers to deliver practical solutions and maintain case records within HR systems, while sustaining Service

Qualifications

• Experience supporting employee-facing HR processes through phone, email or case management systems.
• Strong written and verbal communication skills.
• Ability to manage sensitive and confidential information with professionalism and discretion.
• Strong analytical, problem-solving and decision-making skills.
• Ability to interpret policies and apply sound judgement to complex situations.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective stakeholder management and collaboration skills.
• Strong organizational and time management skills.
• Customer-focused approach with a high level of accountability and ownership.

Responsibilities

• Manage sickness absence and workplace accommodation cases from intake through resolution.
• Advise employees and managers on policies, processes and available support options.
• Assess complex employee situations and determine appropriate actions and escalation pathways.
• Coordinate Occupational Health referrals, recommendations and follow-up activities.
• Support employees returning to work following periods of absence.
• Facilitate workplace accommodation and reasonable adjustment requests.
• Partner with stakeholders to identify and implement effective workplace solutions.
• Maintain accurate case records and documentation within HR systems.
• Process HR transactions and payroll-related inputs accurately and efficiently.
• Deliver high-quality service while meeting agreed service standards and productivity measures.
• Identify opportunities to improve processes and enhance the employee experience.

Skills

Experience with HR processes

Communication skills

Discretion with confidential data

Analytical thinking

Policy interpretation

Attention to detail

Multitasking

Stakeholder management

Organizational skills

Customer-focused

Tools

HR systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

JPMorgan Chase & Co. is seeking an Advisor for the EMEA Sickness & Accommodations team in the Bournemouth area.

You will provide expert guidance and end-to-end case management across sickness absence, workplace accommodations and reasonable adjustments for employees and managers, ensuring policy and legislation compliance. You will partner with Global HR teams and Occupational Health providers to deliver practical solutions and maintain case records within HR systems, while sustaining Service