HR Advisor - Sickness Accommodations, Associate/ Senior Associate

Aumni; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Advisor to join the EMEA Sickness & Accommodations team in London. You will provide expert guidance and end-to-end case management across sickness absence and reasonable adjustments, partnering with Global HR, Occupational Health, and payroll teams.

The role focuses on compliant, pragmatic solutions for employees and managers, handling sensitive information with discretion and delivering high-quality service in a fast-paced environment.

Qualifications

• Experience supporting employee-facing HR processes via phone, email, or case management systems.
• Strong written and verbal communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Analytical, problem-solving and decision-making capabilities.

Responsibilities

• Manage sickness absence and workplace accommodation cases from intake through resolution.
• Advise employees and managers on policies, processes and available support options.
• Assess complex employee situations and determine actions and escalation pathways.
• Coordinate Occupational Health referrals and follow-up activities.
• Support employees returning to work after absences.
• Facilitate workplace accommodation requests and reasonable adjustments.
• Partner with stakeholders to implement effective workplace solutions.
• Maintain accurate case records in HR systems.
• Process HR transactions and payroll inputs accurately and efficiently.
• Deliver high-quality service meeting service standards and productivity measures.
• Identify opportunities to improve processes and the employee experience.

Skills

HR processes

Communication

Confidentiality

Analytical thinking

Policy interpretation

Attention to detail

Multitasking

Stakeholder management

Time management

Accountability

Tools

Microsoft Office

Teams/Outlook

Job description

Join the Ask JPMC EMEA Sickness & Accommodations team, providing specialist support to employees and managers navigating sickness absence and workplace accommodation matters. You'll manage complex and sensitive cases, partner with a broad network of stakeholders, and deliver practical solutions that support both employees and the business.

As an Advisor within the EMEA Sickness & Accommodations team, you will provide expert guidance and end-to-end case management across sickness absence, workplace accommodations and reasonable adjustments. Working closely with employees, managers, Global HR teams, Occupational Health and Income Protection providers, you will help employees access the support, tools and adjustments they need while ensuring compliance with company policy, employment legislation and service standards. This role offers the opportunity to develop specialist expertise while handling a diverse range of challenging and rewarding cases.

Job Responsibilities

• Manage sickness absence and workplace accommodation cases from intake through resolution.
• Advise employees and managers on policies, processes and available support options.
• Assess complex employee situations and determine appropriate actions and escalation pathways.
• Coordinate Occupational Health referrals, recommendations and follow-up activities.
• Support employees returning to work following periods of absence.
• Facilitate workplace accommodation and reasonable adjustment requests.
• Partner with stakeholders to identify and implement effective workplace solutions.
• Maintain accurate case records and documentation within HR systems.
• Process HR transactions and payroll-related inputs accurately and efficiently.
• Deliver high-quality service while meeting agreed service standards and productivity measures.
• Identify opportunities to improve processes and enhance the employee experience.

Required Qualifications, Capabilities, and Skills

• Experience supporting employee-facing HR processes through phone, email or case management systems.
• Strong written and verbal communication skills.
• Ability to manage sensitive and confidential information with professionalism and discretion.
• Strong analytical, problem-solving and decision-making skills.
• Ability to interpret policies and apply sound judgement to complex situations.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective stakeholder management and collaboration skills.
• Strong organizational and time management skills.
• Customer-focused approach with a high level of accountability and ownership.

Preferred Qualifications, Capabilities, and Skills

• Experience supporting workplace accommodations or reasonable adjustments.
• Knowledge of Occupational Health processes.
• Knowledge of sickness absence management practices and employment legislation.
• Experience managing employee health, wellbeing or absence-related cases.
• Familiarity with HR case management systems and HR technology platforms.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook and Teams.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

Support employees and managers through sickness absence and workplace accommodation matters.