Senior HR Advisor – Sickness & Accommodation

JPMorganChase; England; On-site; GBP 40,000 - 56,000; Full time

Job summary

J.P. Morgan is seeking an Advisor for the EMEA Sickness & Accommodations team to provide expert guidance and end-to-end case management on sickness absence and reasonable adjustments.

You will work with employees, managers and Global HR to ensure compliant, practical support and timely resolutions. In this role you will coordinate Occupational Health referrals, support return-to-work initiatives and continuously improve processes while upholding service standards and data integrity across HR

Qualifications

• Experience supporting employee-facing HR processes via phone, email or case management systems.
• Strong written and verbal communication skills.
• Ability to manage sensitive and confidential information with professionalism and discretion.
• Strong analytical, problem-solving and decision-making skills.
• Ability to interpret policies and apply sound judgement to complex situations.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective stakeholder management and collaboration skills.
• Strong organizational and time management skills.
• Customer-focused approach with a high level of accountability and ownership.

Responsibilities

• Manage sickness absence and workplace accommodation cases from intake through resolution.
• Advise employees and managers on policies, processes and available support options.
• Assess complex employee situations and determine appropriate actions and escalation pathways.
• Coordinate Occupational Health referrals, recommendations and follow-up activities.
• Support employees returning to work following periods of absence.
• Facilitate workplace accommodation and reasonable adjustment requests.
• Partner with stakeholders to identify and implement effective workplace solutions.
• Maintain accurate case records and documentation within HR systems.
• Process HR transactions and payroll-related inputs accurately and efficiently.
• Deliver high-quality service while meeting agreed service standards and productivity measures.
• Identify opportunities to improve processes and enhance the employee experience.

Skills

HR case management

Communication skills

Confidential information handling

Analytical problem-solving

Policy interpretation

Attention to detail

Multi-priority management

Stakeholder management

Organizational skills

Customer-focused approach

Tools

HRIS / HR systems

Excel

Word

Outlook

Teams

Job description

J.P. Morgan is seeking an Advisor for the EMEA Sickness & Accommodations team to provide expert guidance and end-to-end case management on sickness absence and reasonable adjustments.

You will work with employees, managers and Global HR to ensure compliant, practical support and timely resolutions. In this role you will coordinate Occupational Health referrals, support return-to-work initiatives and continuously improve processes while upholding service standards and data integrity across HR