Senior Housing Services Administrator & Data Liaison

Wiltshire Council; Salisbury; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

Wiltshire Council in Salisbury is seeking a highly organized Senior Administrative Officer to provide high-quality business support across Housing Services, assisting tenants, leaseholders and local communities. You will manage a diverse workload and liaise with managers and partners to deliver excellent service.

This role offers training, hybrid working, and opportunities to contribute to performance monitoring, regulatory reporting and service improvements to residents and colleagues.

Responsibilities

• Provide high-quality business support across Housing Services to tenants, leaseholders and local communities.
• Manage a diverse workload, gather and analyse information, respond to enquiries, service requests and complaints.
• Monitor actions, maintain key records and provide administrative and technical support across housing systems and processes.
• Liaise with residents, contractors, partner organisations and internal stakeholders, providing clear information and advice.
• Support performance monitoring, regulatory reporting, service reviews and data analysis to help managers drive improvements.
• Prioritise competing demands, meet deadlines and work within established procedures; training will be provided.

Job description

Wiltshire Council in Salisbury is seeking a highly organized Senior Administrative Officer to provide high-quality business support across Housing Services, assisting tenants, leaseholders and local communities. You will manage a diverse workload and liaise with managers and partners to deliver excellent service.

This role offers training, hybrid working, and opportunities to contribute to performance monitoring, regulatory reporting and service improvements to residents and colleagues.