Impactful Housing Support & Scheme Lead

AWD online; Stanwell; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Pension up to 8%

Benefits and discounts

Job summary

AWD online is seeking a Housing Support Officer / Scheme Manager to help older and vulnerable residents live independently, ensuring safe, well-managed housing schemes.

You will be the day-to-day contact for residents, families, contractors and professionals, performing health and safety checks, supporting tenancy activity, maintaining accurate records, responding to safeguarding concerns and working with internal teams, care providers, statutory services and voluntary agencies.

Qualifications

• Experience in a customer-facing role.
• Understanding of the needs of older or vulnerable people.
• Background in housing, care, support, customer service, resident services or a similar people-focused environment.
• Confidence with basic health and safety responsibilities, inspections and record keeping.
• Ability to keep accurate, confidential and appropriate records.
• Calm, resilient and organised approach, with the ability to work independently.
• Able to have clear, honest and kind conversations with residents and stakeholders.
• Full UK driving licence and access to a car.
• Educated to GCSE level or equivalent in Maths and English.

Responsibilities

• Health and Safety Checks: Complete regular health, safety and fire safety checks, maintaining clear, accurate and auditable records.
• Resident Support: Provide person-centred support using assessments, risk assessments, ILPs, logbooks and appropriate signposting.
• Tenancy Activity: Support viewings, assessments, sign-ups, induction meetings, move-ins and tenancy terminations.
• Safeguarding Response: Identify safeguarding concerns and take appropriate action in line with procedures and reporting requirements.
• Community Engagement: Support residents to shape social, wellbeing and community activities that reflect their interests and needs.
• ASB Case Support: Respond to anti-social behaviour issues fairly and professionally, working with housing colleagues where required.
• DBS Compliance: Maintain accurate DBS-related records for ancillary workers, contractors, volunteers and visitors to the schemes.
• Partnership Working: Liaise with care providers, GPs, hospitals, social services, local authorities, families and community organisations.
• Benefits and Arrears Support: Help residents access Housing Benefit, Universal Credit and other welfare benefits where appropriate.
• Scheme Coordination: Act as a reliable first point of contact for residents, families, professionals and contractors.

Skills

Experience in customer-facing role

Understanding of needs of older/vulner

Housing/care/support/customer service

Health and safety responsibilities

Record keeping/confidentiality

Calm, resilient, organised

Clear communication with residents

Full UK driving licence

GCSE Maths and English

Education

GCSE Maths and English

Job description

AWD online is seeking a Housing Support Officer / Scheme Manager to help older and vulnerable residents live independently, ensuring safe, well-managed housing schemes.

You will be the day-to-day contact for residents, families, contractors and professionals, performing health and safety checks, supporting tenancy activity, maintaining accurate records, responding to safeguarding concerns and working with internal teams, care providers, statutory services and voluntary agencies.