Senior Housing Rights & Support Manager

Assistance Dogs; West of England; Hybrid; GBP 42,000 - 55,000; Full time

Job summary

Caring in Bristol is seeking a Housing Rights Support Manager to lead the Early Doors Housing Rights service, combining caseload work with the day-to-day coordination of the housing rights team and the drop-in service.

You will line manage the Housing Rights Support Worker and work closely with the Head of Support Services to deliver strategic aims within adult services, ensuring accessibility, responsiveness and effective referrals across the city.

Responsibilities

• Lead the day-to-day delivery of the Early Doors Housing Rights service, providing structure, guidance and oversight to ensure a consistent, high-quality and person-led support offer.
• Hold and manage a caseload of adults experiencing housing insecurity, delivering targeted 1:1 support that builds knowledge and confidence to use housing rights, sustain existing accommodation, plan for future housing and take action towards agreed goals.
• Line manage the Housing Rights Support Worker, providing regular supervision, clear objectives, casework oversight and support with complex or challenging situations.
• Coordinate the smooth running of the Housing Advice Drop-in service, working with colleagues and partners to ensure people receive accessible, timely and appropriate support.
• Work with Housing Matters and other agencies to support referrals, information sharing and coordinated responses while maintaining clear role boundaries.
• Provide advocacy and practical support to understand housing options, navigate pathways and act on specialist advice to prevent housing crises where possible.
• Act on safeguarding concerns within the service, ensuring concerns are recorded, escalated and handled per Caring in Bristol policies.
• Support development and delivery of group sessions/outreach to share housing rights information, ensuring services meet community needs.
• Collaborate with Head of Support Services to deliver strategic aims of adult services and pursue service development, partnerships, quality assurance, and monitoring.
• Maintain accurate casework, monitoring and evaluation records and contribute to reporting and impact evidence.

Job description

Caring in Bristol is seeking a Housing Rights Support Manager to lead the Early Doors Housing Rights service, combining caseload work with the day-to-day coordination of the housing rights team and the drop-in service.

You will line manage the Housing Rights Support Worker and work closely with the Head of Support Services to deliver strategic aims within adult services, ensuring accessibility, responsiveness and effective referrals across the city.