Housing Rights Support Manager

Homeless Link; West of England; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

Caring in Bristol is seeking a Housing Rights Support Manager to lead the Early Doors program, delivering housing rights support, one-to-one guidance, and group sessions for adults facing housing insecurity in Bristol.

The role combines caseload management with line management responsibilities, ensuring safeguarding and collaboration with partners to provide accessible, person-led housing advice and support services.

Qualifications

• Lead a team and line-manage staff providing housing rights support and drop-in services.
• Manage a caseload of adults experiencing housing insecurity and deliver targeted 1:1 support.
• Coordinate the Housing Advice Drop-in service with colleagues and partners.
• Provide advocacy and practical support to help people access housing options and pathways.

Responsibilities

• Lead day-to-day delivery of the Early Doors Housing Rights Support Worker service with structure and oversight.
• Hold and manage a caseload delivering 1:1 support to improve knowledge of housing rights.
• Line manage the Housing Rights Support Worker with supervision and casework oversight.
• Coordinate the smooth running of the Housing Advice Drop-in service with internal teams and external partners.
• Work with Housing Matters and other agencies to ensure effective referrals and information sharing.
• Provide safeguarding within the service and escalate concerns per policy.
• Support development and delivery of group sessions and outreach to share housing rights information.
• Contribute to strategic aims of adult services and evaluate impact and reach.

Job description

Job Summary

The Housing Rights Support Manager is a senior role within Caring in Bristol’s adult services, supporting the delivery and development of Early Doors, our homelessness prevention project.
Early Doors works with people experiencing housing issues, offering 1-1 advice and support, group training and access to specialist housing advice and support from our brilliant volunteers.
The role combines a caseload and direct, person-led support with responsibility for the day-to-day coordination and quality of the Housing Rights Support manager team and Housing Advice Drop-in service. Support conversations are strengths-based, person-led, informative, honest and accessible, helping people improve their knowledge and confidence to use their housing rights, access, understand and take action on specialist housing advice, and identify longer-term housing goals and practical steps towards them.
The Housing Rights Support Manager will line manage the Housing Rights Support Manager, ensure the smooth running of the drop-in service, and work alongside the Head of Support Services to deliver the strategic aims of the adult services.
The Housing Rights Support Manager will help ensure Early Doors remains effective, accessible and responsive to the needs of Bristol’s communities. You will also work very closely with the Senior Youth Practitioner to ensure we are delivering a holistic and coherent floating support service for our city.

Key responsibilities

• Lead the day-to-day delivery of the Early Doors Housing Rights Support Worker service, providing structure, guidance and oversight to ensure a consistent, high-quality and person-led support offer.

• Hold and manage a caseload of adults experiencing housing insecurity, delivering targeted 1:1 support that builds knowledge and confidence to use housing rights, sustain existing accommodation, plan for future housing and take action towards agreed goals.

• Line manage the Housing Rights Support Worker, providing regular supervision, clear objectives, casework oversight and support with complex or challenging situations.

• Alongside the Head of Support Services, Coordinate the smooth running of the Housing Advice Drop-in service, working with colleagues and partners to ensure people receive accessible, timely and appropriate support and are connected to specialist housing advice where required.

• Work closely with Housing Matters and other specialist agencies to support effective referrals, information sharing and coordinated responses, while maintaining clear boundaries around the role of Early Doors.

• Provide advocacy and practical support within the scope of the service, helping people understand housing options, navigate relevant pathways and act on specialist advice to prevent housing crisis wherever possible.

• Acton safeguarding concerns within the service, ensuring that if concerns are identified they are recorded and escalated appropriately and that casework is delivered safely and in line with Caring in Bristol policies and procedures.

• Support the development and delivery of group sessions, outreach and other accessible ways of sharing housing rights information, ensuring the service responds to the needs and experiences of the communities it works with.

• Work alongside the Head of Support Services to deliver the strategic aims of the adult services, contributing to service development, partnership working, quality assurance, monitoring and evaluation, and identifying opportunities to improve the reach and impact of Early Doors.

• Maintain accurate and timely casework, monitoring and evaluation records; contribute to learning, reporting and evidence of impact; and represent Early Doors positively with internal teams, external partners and community organisations.

Please note that this role will close for applications on 25 October 2026, with interviews due to take place W/C 02 November.