Housing Rights Support Manager

Assistance Dogs; West of England; Hybrid; GBP 42,000 - 55,000; Full time

Job summary

Caring in Bristol is seeking a Housing Rights Support Manager to lead the Early Doors Housing Rights service, combining caseload work with the day-to-day coordination of the housing rights team and the drop-in service.

You will line manage the Housing Rights Support Worker and work closely with the Head of Support Services to deliver strategic aims within adult services, ensuring accessibility, responsiveness and effective referrals across the city.

Responsibilities

• Lead the day-to-day delivery of the Early Doors Housing Rights service, providing structure, guidance and oversight to ensure a consistent, high-quality and person-led support offer.
• Hold and manage a caseload of adults experiencing housing insecurity, delivering targeted 1:1 support that builds knowledge and confidence to use housing rights, sustain existing accommodation, plan for future housing and take action towards agreed goals.
• Line manage the Housing Rights Support Worker, providing regular supervision, clear objectives, casework oversight and support with complex or challenging situations.
• Coordinate the smooth running of the Housing Advice Drop-in service, working with colleagues and partners to ensure people receive accessible, timely and appropriate support.
• Work with Housing Matters and other agencies to support referrals, information sharing and coordinated responses while maintaining clear role boundaries.
• Provide advocacy and practical support to understand housing options, navigate pathways and act on specialist advice to prevent housing crises where possible.
• Act on safeguarding concerns within the service, ensuring concerns are recorded, escalated and handled per Caring in Bristol policies.
• Support development and delivery of group sessions/outreach to share housing rights information, ensuring services meet community needs.
• Collaborate with Head of Support Services to deliver strategic aims of adult services and pursue service development, partnerships, quality assurance, and monitoring.
• Maintain accurate casework, monitoring and evaluation records and contribute to reporting and impact evidence.

Job description

Job Summary

The Housing Rights Support Manager is a senior role within Caring in Bristol's adult services, supporting the delivery and development of Early Doors, our homelessness prevention project.

Early Doors works with people experiencing housing issues, offering 1-1 advice and support, group training and access to specialist housing advice and support from our brilliant volunteers.

The role combines a caseload and direct, person-led support with responsibility for the day-to-day coordination and quality of the Housing Rights Support team and Housing Advice Drop-in service. Support conversations are strengths-based, person-led, informative, honest and accessible, helping people improve their knowledge and confidence to use their housing rights, access, understand and take action on specialist housing advice, and identify longer-term housing goals and practical steps towards them.

The Housing Rights Support Manager will line manage the Housing Rights Support Worker, ensure the smooth running of the drop-in service, and work alongside the Head of Support Services to deliver the strategic aims of the adult services.

The Housing Rights Support Manager will help ensure Early Doors remains effective, accessible and responsive to the needs of Bristol’s communities. You will also work very closely with the Senior Youth Practitioner to ensure we are delivering a holistic and coherent floating support service for our city.

Key responsibilities

• Lead the day-to-day delivery of the Early Doors Housing Rights service, providing structure, guidance and oversight to ensure a consistent, high-quality and person-led support offer.
• Hold and manage a caseload of adults experiencing housing insecurity, delivering targeted 1:1 support that builds knowledge and confidence to use housing rights, sustain existing accommodation, plan for future housing and take action towards agreed goals.
• Line manage the Housing Rights Support Worker, providing regular supervision, clear objectives, casework oversight and support with complex or challenging situations.
• Alongside the Head of Support Services, Coordinate the smooth running of the Housing Advice Drop-in service, working with colleagues and partners to ensure people receive accessible, timely and appropriate support and are connected to specialist housing advice where required.
• Work closely with Housing Matters and other specialist agencies to support effective referrals, information sharing and coordinated responses, while maintaining clear boundaries around the role of Early Doors.
• Provide advocacy and practical support within the scope of the service, helping people understand housing options, navigate relevant pathways and act on specialist advice to prevent housing crisis wherever possible.
• Acton safeguarding concerns within the service, ensuring that if concerns are identified they are recorded and escalated appropriately and that casework is delivered safely and in line with Caring in Bristol policies and procedures.
• Support the development and delivery of group sessions, outreach and other accessible ways of sharing housing rights information, ensuring the service responds to the needs and experiences of the communities it works with.
• Work alongside the Head of Support Services to deliver the strategic aims of the adult services, contributing to service development, partnership working, quality assurance, monitoring and evaluation, and identifying opportunities to improve the reach and impact of Early Doors.
• Maintain accurate and timely casework, monitoring and evaluation records; contribute to learning, reporting and evidence of impact; and represent Early Doors positively with internal teams, external partners and community organisations.

Please note that this role will close for applications on 25 October 2026, with interviews due to take place W/C 02 November.