Senior Housing Officer

James Andrews Recruitment Solutions Ltd; England; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid Working

Recommendation Scheme

Job summary

An established industry player is seeking a Senior Housing Officer for a 6-month temporary contract. This full-time role offers hybrid working, allowing you to balance office and home work effectively. You will manage a dedicated team, ensuring high-quality tenant services while navigating complex housing legislation and court proceedings. Your leadership will drive customer satisfaction and operational efficiency, making a significant impact in the community. If you have a passion for housing and a track record in management, this opportunity is perfect for you.

Qualifications

• Extensive line management experience required, particularly in housing.
• Knowledge of housing legislation is essential for decision-making.

Responsibilities

• Oversee a team ensuring tenant-focused services across a wide area.
• Conduct appraisals, set KPIs, and handle disciplinary actions.

Skills

Line Management Experience

Knowledge of Housing Legislation

Court Representation

Customer Service Orientation

Education

Relevant Housing Qualification

Job description

We are proud to be partnering with a local authority, who are looking to appoint a Senior Housing Officer on a 6-month temporary contract.

This will be a full-time position based in West Somerset, with hybrid working (2/3 days home working) and an hourly rate of £26.00 per hour via an umbrella company.

The ideal candidate will have extensive line management experience and ideally have experience going to court on behalf of the local authority.

Duties will include (but are not limited to):

• Oversee a team of 8 Estates Officers and 2 ASB Officers who ensure a tenant-focused service across a wide geographical patch.
• Collaborate with the senior management team to develop strategies and policies for the housing team.
• Ensure that customer satisfaction is a high priority at all times and that any services delivered prove value for money.
• Conduct one-to-one appraisals, set KPIs for staff, and conduct training when required, completing disciplinaries when necessary.
• Use outstanding knowledge of housing-based legislation to make everyday decisions surrounding the management of the patch and advise on policy and procedure.
• Ensure that the team details the terms of tenancy agreements upon sign-up and that tenants understand what constitutes a breach of tenancy.
• Take responsibility for complex cases, handling tenancy breaches and injunctions.
• Attend court on behalf of the organization, particularly on rent-arrears based cases.
• Monitor financial budgets, new policies, letters, and communications for the team and ensure that all spending fits within this.
• Develop and liaise with external and internal agencies and stakeholders.

Working hours:

• 37 hours per week
• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions, we try to respond to all applications personally; however, due to the high volume of applications, this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Industries: Staffing and Recruiting