Housing Officer

Niyaa People; Devon and Torbay; Hybrid; GBP 35.000 - 50.000; Vollzeit

Benefits dieser Stelle

Hourly rate paid (£31 p/h Umbrella)

Paid mileage

Hybrid working

Flexible working

8-week contract

Full-time hours

Zusammenfassung

Niyaa People is seeking an experienced Housing Officer to join a Plymouth-based housing team on an initial 8-week temporary contract. You will cover a patch of bungalows for older residents, delivering proactive tenancy management and a responsive, customer-focused housing service.

Responsibilities include managing tenancy matters, addressing complaints and anti-social behaviour, and working with partners to resolve issues while maintaining accurate records.

Qualifikationen

• Previous experience as Housing Officer or tenancy management role.
• Strong understanding of tenancy management procedures and housing legislation.
• Experience handling tenancy issues, complaints and anti-social behaviour.
• Ability to manage a caseload, prioritise demands and work independently.
• Excellent communication and customer-focused approach.

Aufgaben

• Manage a designated patch of properties and tenancy management activities.
• Respond to tenancy-related enquiries and complaints with timely resolutions.
• Identify and address tenancy breaches, anti-social behaviour and estate issues.
• Undertake estate inspections and visits, coordinating follow-up actions.
• Collaborate with internal teams, external agencies and partners on housing matters.
• Engage with residents to understand views and concerns.
• Maintain accurate records and case notes.
• Monitor tenancy issues and act according to policies and legislation.
• Support safe, well-maintained neighbourhoods for older residents.

Kenntnisse

Tenancy management

Estate management

Customer service

Communication

Record keeping

Jobbeschreibung

We are seeking an experienced Housing Officer to join a housing team in Plymouth on an initial 8-week temporary contract, providing essential cover across a patch of bungalows for older residents. This is an excellent opportunity for a confident housing professional with strong tenancy management experience to make an immediate impact, delivering a responsive, customer-focused housing service while helping to maintain safe, well-managed neighbourhoods.

Key Responsibilities

• Manage a designated patch of properties, overseeing day-to-day tenancy management activities.
• Respond to tenancy-related enquiries, concerns and complaints, ensuring timely and effective resolutions.
• Identify, investigate and address tenancy breaches, anti-social behaviour and other estate management issues.
• Undertake estate inspections and property visits, identifying concerns and coordinating appropriate follow-up action.
• Work collaboratively with internal teams, external agencies and relevant partners to resolve housing management matters.
• Engage positively with residents, ensuring their views and concerns are heard and taken into account.
• Maintain accurate records, case notes and housing management documentation.
• Monitor tenancy issues and take appropriate action in line with organisational policies, procedures and relevant legislation.
• Support the delivery of a safe, well-maintained and customer-focused neighbourhood for older residents.

To be successful in this role, you will have:

• Previous experience working as a Housing Officer or in a similar tenancy management role.
• A strong understanding of tenancy management procedures and relevant housing legislation.
• Experience managing tenancy issues, complaints, anti-social behaviour and resident concerns.
• The ability to manage a caseload effectively, prioritise competing demands and work independently.
• Excellent communication and interpersonal skills, with a professional and customer-focused approach.
• Strong organisational skills and the ability to maintain accurate, timely records.
• Confidence undertaking estate visits, engaging with residents and working collaboratively with colleagues and external partners.
• A proactive, practical approach to resolving problems and achieving positive outcomes.

What's on Offer?

• £31 per hour Umbrella – a competitive hourly rate.
• Paid mileage for eligible work-related travel.
• Hybrid working – just 1 day per week in the office, with the remainder of the week offering flexibility for home working and estate visits, subject to service requirements.
• Flexible working arrangements to support a balance between office-based duties, home working and resident-facing responsibilities.
• Initial 8-week contract, with the potential for extension depending on service requirements.
• Full-time hours within an established housing team.
• An opportunity to make an immediate contribution to a local housing service and support older residents in their homes.
• A varied, hands-on role where your housing management experience can make a genuine difference to residents and the wider community.

If you are an experienced Housing Officer with strong tenancy management skills and are available to start at short notice,