Senior Homeless Early Intervention Officer

Wiltshire Council; Trowbridge; Hybrid; GBP 36,000 - 38,000; Full time

Job summary

Wiltshire Council is seeking a Senior Homeless Early Intervention Officer to deliver frontline support for households facing housing difficulties. You will assist in preventing homelessness, coordinating with welfare benefits teams, and working with multi-agency partners to secure housing outcomes for vulnerable customers.

The role requires supervisory experience, strong customer care skills, and expertise in welfare benefits and rent arrears.

Qualifications

• Advanced knowledge of welfare benefits and personal finances.
• Experience addressing rent arrears and advising on housing costs.
• Proven ability to collaborate with multiple agencies to aid clients.

Responsibilities

• Support customers at risk of tenancy failure or homelessness.
• Assist Homeless Early Intervention Officers in preventing homelessness.
• Provide advice on welfare benefits, personal finance and rent arrears for complex cases.
• Collaborate with partner agencies to coordinate housing solutions for vulnerable households.
• Deliver excellent customer care and ensure sensitive handling of cases.
• Supervise or mentor staff as required within the team.

Skills

Welfare benefits knowledge

Personal finance

Rent arrears

Multi-agency collaboration

Supervisory experience

Customer care skills

Job description

Job Description

Salary: £35,570 - £37,563 per annum

Hours per week: 37 hours

Interview date: To be confirmed upon shortlisting

Are you ready to make a difference? We're seeking a dedicated individual to join our dynamic Property and Support Service. As a frontline service, we provide crucial support to households facing housing difficulties and at risk of homelessness, operating in a fast-paced environment that leads the way in delivering essential services across Wiltshire.

As a Senior Homeless Early Intervention Officer, you'll play a vital role within the service offering comprehensive support to complex customers at risk of tenancy failure or family exclusion. You will be supporting the Homeless Early Intervention Officers in their vital role in supporting customers with the main aim of preventing homelessness.

To excel in this role, you should have advanced knowledge in welfare benefits, personal finance, and rent arrears, a proven track record in multi-agency collaboration, supervisory experience, and excellent customer care skills.

If you're passionate about housing solutions, possess the necessary skills, and thrive in challenging yet rewarding environments, we invite you to join us. The interview process will involve the candidate delivering a short presentation on a subject they will be notified of prior to interview, alongside interview questions.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Natalie McKenna, at [e-mail].

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Statement of commitment to equality and inclusion

Disability Confident Employer