Senior Homeless Early Intervention Officer

Wiltshire Council; England; Hybrid; GBP 36,000 - 38,000; Full time

Job summary

Wiltshire Council seeks a Senior Homeless Early Intervention Officer to support households at risk of homelessness. You will work within the Property and Support Service, delivering frontline assistance and ensuring effective customer care.

You will assist the Homeless Early Intervention Officers, handling complex cases, and collaborating with partners to prevent tenancy failure and safeguard vulnerable families.

Qualifications

• Advanced knowledge of welfare benefits and budgeting for households in difficulty.
• Experience handling rent arrears and income maximisation strategies.
• Proven track record in multi-agency collaboration to prevent homelessness.
• Supervisory experience with frontline staff or junior officers.
• Excellent customer care and communication skills.

Responsibilities

• Provide frontline support to households facing housing difficulties and homelessness risk.
• Support Homeless Early Intervention Officers in their vital role.
• Work with complex customers to prevent tenancy failure and family exclusion.
• Contribute to delivering housing solutions and effective service delivery.

Skills

Welfare benefits knowledge

Personal finances

Rent arrears

Multi-agency collaboration

Supervisory experience

Customer care skills

Job description

Salary:£35,570 - £37,563 per annum

Hours per week:37 hours

Interview date:To be confirmed upon shortlisting

Are you ready to make a difference? We're seeking a dedicated individual to join our dynamic Property and Support Service. As a frontline service, we provide crucial support to households facing housing difficulties and at risk of homelessness, operating in a fast-paced environment that leads the way in delivering essential services across Wiltshire.

As a Senior Homeless Early Intervention Officer, you'll play a vital role within the service offering comprehensive support to complex customers at risk of tenancy failure or family exclusion. You will be supporting the Homeless Early Intervention Officers in their vital role in supporting customers with the main aim of preventing homelessness.

To excel in this role, you should have advanced knowledge in welfare benefits, personal finance, and rent arrears, a proven track record in multi-agency collaboration, supervisory experience, and excellent customer care skills.

If you're passionate about housing solutions, possess the necessary skills, and thrive in challenging yet rewarding environments, we invite you to join us.The interview process will involve the candidate delivering a short presentation on a subject they will be notified of prior to interview, alongside interview questions.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer ‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Natalie McKenna, at [e-mail].

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We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer