Senior Hire Desk Lead – Plant & Lifting Hire

Path Recruitment Ltd; Braintree; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Bonuses two times a year

Private healthcare

25 days' holiday + bank holidays

Life assurance

Death in service benefit

Regular Monday–Friday hours, 8:00–17:0

Friendly working environment

Job summary

Path Recruitment Ltd is seeking a Senior Hire Controller near Braintree to lead the hire desk and oversee two coordinators, ensuring an efficient and professional service for customers. The role focuses on managing enquiries, orders, and equipment coordination with a strong emphasis on customer satisfaction.

The ideal candidate will have experience in plant or machinery hire, be organised, and comfortable taking responsibility while supporting colleagues in a busy environment.

Qualifications

• Experience in plant, lifting equipment or machinery hire sector.
• Strong ability to manage enquiries by phone and email.
• Organised and commercially aware with responsibility-taking mindset.

Responsibilities

• Lead the hire desk, overseeing two coordinators and ensuring efficient service.
• Handle customer enquiries by telephone and email; process hire orders accurately.
• Coordinate equipment availability and client requirements; resolve issues promptly.
• Build relationships with customers and internal teams to maintain high service standards.

Skills

Team leadership

Customer service

Coordination

Order processing

Job description

Path Recruitment Ltd is seeking a Senior Hire Controller near Braintree to lead the hire desk and oversee two coordinators, ensuring an efficient and professional service for customers. The role focuses on managing enquiries, orders, and equipment coordination with a strong emphasis on customer satisfaction.

The ideal candidate will have experience in plant or machinery hire, be organised, and comfortable taking responsibility while supporting colleagues in a busy environment.