Hire Controller

NEOS Recruitment; London Borough of Bromley; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Healthcare

Bonus

Benefits

Job summary

NEOS Engineering Recruitment is seeking a commercially minded Hire Controller in Bromley to join a busy hire desk. You will convert enquiries to bookings, upsell equipment, and nurture relationships to secure repeat business.

A strong phone presence, practical knowledge of plant hire, and a customer‑first approach are essential. Role involves negotiating hire rates, managing the end-to-end process, and coordinating with transport and workshop teams to ensure smooth delivery, while delivering

Qualifications

• Previous experience as a Hire Controller, Hire Desk Controller or Hire Coordinator.
• Background within Plant Hire, Tool Hire, Powered Access or a similar industry.
• Strong internal sales skills and a natural ability to upsell.
• Confident, personable and comfortable speaking with customers over the phone.
• Commercially aware with good negotiation skills.
• Organised and capable of managing a busy hire desk.
• Takes ownership of customer enquiries rather than simply processing orders.

Responsibilities

• Handling incoming hire enquiries and converting them into bookings.
• Identifying opportunities to upsell additional equipment and services.
• Building strong relationships with existing customers and maintaining repeat business.
• Advising customers on suitable plant machinery for their requirements.
• Negotiating hire rates and maximising revenue from incoming enquiries.
• Managing the full hire process from initial enquiry through to off-hire.
• Liaising with transport, workshop and depot teams to ensure smooth equipment delivery.
• Ensuring excellent customer service throughout the hire process.

Skills

Customer service

Phone-based selling

Upselling

Negotiation

Organisation

Tools

Hire desk software

Job description

Hire Controller

Bromley

£30,000 to £35,000 + Benefits + Bonus + Healthcare

NEOS Engineering Recruitment are working with a well-established Plant Hire company who are looking for a commercially minded Hire Controller to join their busy hire desk.

We're looking for someone who isn't just an order taker. We want someone who is confident on the phone, understands customer requirements and has the commercial awareness to upsell equipment, maximise hire opportunities and get the most out of every enquiry.

The Role:

• Handling incoming hire enquiries and converting them into bookings.
• Identifying opportunities to upsell additional equipment and services.
• Building strong relationships with existing customers and maintaining repeat business.
• Advising customers on suitable plant machinery for their requirements.
• Negotiating hire rates and maximising revenue from incoming enquiries.
• Managing the full hire process from initial enquiry through to off-hire.
• Liaising with transport, workshop and depot teams to ensure smooth equipment delivery.
• Ensuring excellent customer service throughout the hire process.

The Ideal Candidate:

• Previous experience as a Hire Controller, Hire Desk Controller or Hire Coordinator.
• Background within Plant Hire, Tool Hire, Powered Access or a similar industry.
• Strong internal sales skills and a natural ability to upsell.
• Confident, personable and comfortable speaking with customers over the phone.
• Commercially aware with good negotiation skills.
• Organised and capable of managing a busy hire desk.
• Someone who takes ownership of customer enquiries rather than simply processing orders.

What's on Offer:

• Salary up to £35,000 depending on experience.
• Monday to Friday, 7am - 5pm.
• Permanent position within an established Plant Hire business.
• Opportunity for career development and progression.

We're looking for a Hire Controller who understands that there's a difference between taking an order and maximising an opportunity. If you're commercially minded, enjoy dealing with customers and know how to get the most out of a busy hire desk, we'd like to hear from you.