Senior Helpdesk Specialist - Fast, Customer-Focused Support

City Facilities Management Holdings Ltd; Glasgow; Híbrido; GBP 24 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

33 days annual leave

Overtime

Private Pension

Employee Discounts

Resumo da oferta

City Facilities Management Holdings Ltd. is seeking a Senior Customer Service Representative to join the Glasgow head office on a permanent basis. The role involves handling helpdesk calls for a major UK supermarket client, logging issues, and ensuring data accuracy. Hybrid working begins after training, with 37.5 hours per week over 5 days.

The ideal candidate will demonstrate enthusiasm, professionalism, and strong team collaboration within the Helpdesk.]

Qualificações

• Experience in a similar customer service-based role is desirable but not essential.

Responsabilidades

• Answer inbound calls and make outbound calls professionally.
• Log and pass out customer faults and enquiries.
• Monitor and manage new calls with focus on response times.
• Input data accurately and complete relevant fields.
• Liaise with Engineers to prioritise calls for swift response times.

Conhecimentos

Customer service

Descrição da oferta de emprego

City Facilities Management Holdings Ltd. is seeking a Senior Customer Service Representative to join the Glasgow head office on a permanent basis. The role involves handling helpdesk calls for a major UK supermarket client, logging issues, and ensuring data accuracy. Hybrid working begins after training, with 37.5 hours per week over 5 days.

The ideal candidate will demonstrate enthusiasm, professionalism, and strong team collaboration within the Helpdesk.]