Senior GTM Onboarding Lead (Hybrid UK)

ZoomInfo Technologies LLC; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

ZoomInfo is seeking a Senior Customer Onboarding Manager to lead onboarding programs that accelerate value for a portfolio of customers. You’ll define goals, timelines, success metrics, and coordinate cross-functional teams to translate business objectives into scalable GTM use cases.

You’ll work in a hybrid London office at least three days a week, partnering with Customer Success, Training, Integrations, and Solutions Engineering to drive adoption, manage risks, and deliver measurable outcomes.

Qualifications

• 8+ years in customer onboarding, success, GTM consulting, or PM in SaaS.
• Strong understanding of B2B GTM strategies and revenue workflows.
• Consultative mindset translating business challenges into actionable use cases.
• Hands-on ability to build, configure, and deploy solutions.
• Excellent project management coordinating cross-functional stakeholders.

Responsibilities

• Manage onboarding programs for a portfolio of customers with defined goals and success metrics.
• Lead discovery to translate GTM objectives into onboarding strategies and use cases.
• Develop and execute implementation strategies aligning objectives with ZoomInfo products.
• Collaborate with customers to deploy GTM solutions and workflows.
• Coordinate milestones, dependencies and regular onboarding updates.

Skills

Onboarding leadership

GTM strategies

Stakeholder management

Cross-functional collaboration

Project management

Salesforce familiarity

Risk management

Effective communication

Tools

Salesforce CRM

GTM tech ecosystems

Job description

ZoomInfo is seeking a Senior Customer Onboarding Manager to lead onboarding programs that accelerate value for a portfolio of customers. You’ll define goals, timelines, success metrics, and coordinate cross-functional teams to translate business objectives into scalable GTM use cases.

You’ll work in a hybrid London office at least three days a week, partnering with Customer Success, Training, Integrations, and Solutions Engineering to drive adoption, manage risks, and deliver measurable outcomes.