Senior GTM Onboarding Lead

ZoomInfo Technologies LLC; Greater London; Hybrid; GBP 75,000 - 105,000; Full time

Job summary

ZoomInfo is seeking a Senior Customer Onboarding Manager to drive onboarding strategy and accelerate adoption of our GTM products. You will partner with Customer Success, Training, Integrations, and Solutions Engineering to deliver a cohesive onboarding plan and measurable value for customers.

You will lead discovery to align customers' GTM objectives with ZoomInfo capabilities, design scalable workflows, and manage milestones, timelines, and risk.

Qualifications

• 8+ years in onboarding, customer success, or project management in SaaS.
• Strong GTM strategy and solution development experience.
• Proven ability to lead multi-team onboarding projects.

Responsibilities

• Manage onboarding programs for a portfolio of customers with defined goals.
• Lead discovery to map GTM objectives to onboarding use cases.
• Develop implementation strategies aligning with product capabilities.
• Coordinate design, build, and deployment of GTM workflows.
• Set milestones, manage dependencies, and report progress.
• Collaborate across Success, Training, Integrations, and Solutions Engineering.
• Handle multiple projects, balance priorities, and mitigate risks.
• Advise customers on GTM best practices to improve outcomes.
• Handoff documentation to Customer Success and Account Management.

Skills

Onboarding management

Customer success

GTM consulting

Project management

Solution design

Stakeholder management

Tools

Salesforce CRM

Job description

ZoomInfo is seeking a Senior Customer Onboarding Manager to drive onboarding strategy and accelerate adoption of our GTM products. You will partner with Customer Success, Training, Integrations, and Solutions Engineering to deliver a cohesive onboarding plan and measurable value for customers.

You will lead discovery to align customers' GTM objectives with ZoomInfo capabilities, design scalable workflows, and manage milestones, timelines, and risk.